SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
не тот цвет
Super
Коврик хороший, размер как раз устраивает. Все замечательно.
We deliver quickly, we have not checked the quality yet
Everything went well quickly description is right
Feet are blue
I like me and it's good size
Very cool
Mat, very good, I recommend.
super towar dziękuję za towar
Quality is not very, before the first wash
It's smaller.
Thank you. Delivery fast mat is very beautiful. soft, the colors are bright.
Very good fast arrival
All right, thank you, aller I asked for more
Myślałam that it is thicker but hope you will absorbent and not przemakalne. Large, nice as the picture. Recommend
Lgun tara
hermozo
The quality is very bad, does not correspond to its price. I don't recommend it.
OK. Soft and nice material. Cool looking. Smaller than the spodziewałam, but hard.
Delivery is less than two weeks. Everything corresponds to the description. Mats are soft, pleasant to the touch. Stitched well. Seller recommend. Thank you
Cool mat) corresponds to the description. I came quickly. Quality is good. True for such a cool rug I would like solitude) in the sense of thicker, heavier. But here the price is appropriate. And so, thank you to the store, I'm very happy!
Thin
A little smaller than I would have thought soft and soft
Ok product
No translation. Tiny. For small baby
Very thin, in general, the description is suitable. the delivery is quite fast.
Did not receive the mat, there is no one in the mail
wonderful love it very cute
Unfortunately, this is the first order that came with great delay and not the same color. I ordered Blue, received lilac. Unpleasant deposition from the execution of the order.
Rug Super
Really cute looks fantastic thank you so much
соответствие описанию, все понравилось
Not very non slip
Very bad
Quality very very poor frankly I do not recommend because the price for what it is and very expensive
Nice mat! I liked it!
As descriptive. Too bad there is no bigger size. Sending within 8 days. Satisfied with the store
Came with dirt stains
Пришло все как на фото качество нормальное