SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice slippers, could be a little bit bigger (order 44 and normally wearing 44)
parfait
Beautiful model, wears well, numbering according to recommendation and the sole and soft and no noise.
Здравствуйте. Заказ доставлен очень быстро, упаковано хорошо. Все как я и ожидал, соответствует описанию и фотографиям. Жене на ее 39 размер 42 размер подошел хорошо. Спасибо. С наилучшими пожеланиями.
Very fast shipping of the product and I arrive in good condition, thanks
Slippers are excellent.
Soft and comfortable. The number is very different from the Brazilian. I wear 41, ordered 43 and was fair.
Got slippers two sizes smaller. Was it not clear that the size 43, not 41,42. I think it is not worth working with with this store anymore.
Very good quality, just the size was not perfect, even asking 2 numbers more, the product is still small
parfait
The product corresponds to the description. At its 39 europesky ordered 42 and was not mistaken ..... Quality is good. Delivery within a month to Germany. Seller recommend.
very good
Very solid, high-quality men's sneakers, strong and warm. They cost their money, the size matches. Thank you!
The region reached 64 in 3 weeks. Everything corresponds to the description. Size 45 came up to our 43 size butt. But there is no bigger and no size. So look. The goods are executed qualitatively. I recommend to buy.
My size is 44 and I got a 45 which is not quite perfect but it can be used. Size 46 would have been the right one for me. So take 2 sizes up to get it right. At least one up.
!!! EXCELLENT!!!
It took a week. A little short. Usually I wear 39 size, ordered 40-41, on recommendation from the reviews, the leg in the Slipper is fine, but the heel is not quite comfortable, is almost on the edge. Edge The quality is normal.
The size is small. Wear 41, ordered 42 and is small.
Very nice. Well finished and pretty. Serious store
Fast shipping . Item as described. Looks good
Soft and comfortable.
If exact good quality all match
Many thanks for the fast delivery, the goods are excellent, I advise this store and his product.
excellent quality!
Let's see how they will be in the sock and so the size and style correspond to the expected... while satisfied... I recommend the store!
Très bien
Very nice and very comfortable. I am glad . Fast delivery
muy comodas
Size 43 correspond to 42 European measure, even a little bit less
OK !
good slippers as in the picture size ok fast delivery - arrived in 3 weeks thank you store
The size does not correspond to the table of measurements. It is necessary to take almost 3 sizes above. But the quality of the shoe is very good
Topatuli counting, delivery fast.
Comfortable slippers... Size need to take + 1 !!!
Nice quality, very comfortable
I wear shoe size 41 and have Slipper with size 42 ordered. The are to one to two sizes too small. So unrichtige store's. Or he has smaller size. This one can unfortunately nowhere.
Very good quality, very fast delivery! Thank you so much!!!
Like the order
Nice quality, comfortable
As the store notices, the sizes are small, size 45 is a 43/44
Very cool slippers. Like them very much! Quite soft and comfy.
Norms
Alles gut
Product received in 15 days very comfortable slipper size 42 43 corresponds well to the size EU. No need to contact the store. I recommend
Perfect very good quality and good price.