SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent very comfortable and arrived in the estimated time
Quickly came, the quality is good. This time I picked up the size myself
the product came in as described by the store.. I will recommend the seller always...
I bought a pair myself, it looks very simple, it looks good with any clothes
Very precisely the description of the goods, and very quickly received. Thanks store
The are perfect! Very accurate and soft, doesn’t have any smell. Fast delivery (10 days to SaintP) I ve read the feedback and took half size bigger and they are perfectly match.
The logistics is fast ,very satisfied
Ботинки такие же,как на фото, брала соответствующий 38 размер,все хорошо подошло
Excellent!)
На свій 37, замовила 36 і ще трохи є місця в запасі, прийшли дуже швидко, близько 2 тижнів, дуже подобаються)
Super!
Light and beautiful, comfortable.
Great, thank you
Супер обувь мягкая !
пришол за 10 дней все отлично спасибо
За свою цену хорошие сапоги на один сезон. Думаю дольше они не проживут. Приехали супер быстро за 10 дней до Челябинска. Выглядят суперски, не сказать что очень удобные, но вполне комфортно.
The size is exact. Glue no, made neatly. My height is 160 cm I have a high rise, so it is difficult to hope.
Shoes in the picture appear longer. And hard to them implies and it pulls. As well as seen in some parts of glue.
las botas son bonitas, tienen buenas terminaciones y de acuerdo al precio pintan bien. se sienten cómodas aunque aún no las uso para salir. respecto a la talla, me quedaron justo, quizás pedir un número más?
Everything is fine, the quality is just super.
I love these boots I am very satisfied, but if you hesitate between two sizes, take the smallest.
Girls, the boots are simply unreal! The quality is excellent, really very similar to the model from Stradi, look expensive. There was a smell, which was weathered in a couple of days, I think the sole maximum to-10, will burst further. Highly recommend!
Delivery is very fast! Stylish, size in size
Fit me well ! Very comfortable and soft, material isn't cheap. A softer fabric on the inside not the same as outside. Did have a dent in the shoe :(((. Overall very satisfied ‼️ ordered on the 7th arrived the 22nd in California ‼️
cute but they do slide down when u walk
Great! As in the picture
This is the best shoes, fit size in size, very comfortable, recommend
Trop bien très rapide
Son hermosas, lastima que las pedí demasiado grandes
I loved them, I sent them very quickly and the product is what I expected
I loved them. They're very comfortable and very nice, I'm size 3 and I ordered 37. Besides they came super fast to my home address, the material is good only the sole is more delicate, for the price and fast are worth it
Just great boots for your money. Bought for parties.
Trop belles !
Very nice wife well the shape of the legs I recommend
Flawless and cleanly made boots! Recommending this! definitely worth it. Also it is comfortable and NO glue is ever sticking out unlike most of my China shoe purchases in the past. Good product, good store!
Sole a little too high but perfect
They arrived in two weeks they are very nice
i like it, is not heavy is a good point and easy to put it.
Size a little big but perfect!
The goods are excellent true drove to me for a long time about 4 months, by the way, the size of everything is exactly the same
Hold on to calves. Conform to the picture
Strong smell but compfortable and stylish
At 37 size KAEF I like u There is no zipper, under the dress is the most With a coat look great Pants only on top
Very nice boot, comfortable, impeccable finishes and ultra fast delivery. Very happy with my purchase. No communication with the store. You highly recommend this article.
Bomb shoes!
Ждала их аж с февраля, а подучила только сегодня 3.05, на минуточку! Это самая долгожданная посылка и снизила 1 звезду только из-за долгой отправки! Они просто обалденные и будут уже ждать осени для выгула! Стоят каждой своей копеечки. Хотелось бы конечно, чтобы были повыше, но мой рост 174 и на низких девушках будет повыше смотреться. Продавец постоянно общался со мной, и я уже не верила, что приедут
Boots gun! Size in size take on a dimensional ruler. There are no stink from them, on a narrow leg thin sat perfectly. I'm delighted. Photo From a thematic party))
Génial !!!
these boots are soooo cute! and super comfy as well. highly recommend buying these!
Parfaite