SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice only that there was a little lost that was late because it was badly rotated.
The product corresponds to the description, light, neat. size approached. delivery is less than 3 weeks. thanks to the store
Very nice and light. Now time will tell the quality. They're like the imagenea.
All right, same as the picture, but the very small size, looks like a size less
Perfecto
I have small ones still having asked for one size more. Pesan poquiiisimo
Very Lezny! Super!
Bien
Very good sports, nice, light and quite good to see, I leave you the review showing them on the youtube channel "ValeskaLoraVlog".
Item received in good condition and ok.
Very nice, light Size fits
The size fits well and they are really very comfortable
Excellent
Light sneakers. My Baba liked it. Take yours, too.
Very nice leight weight shoes. Very pretty to wear, nice color, nice price. Very fast delivery too.
Nice, but quite low around ankle.
I odered 40 but i got 39 which is small,
good
Bueno
SUPER fast delivery, good quality. Thank you
Good service,shipping time very fast,
Arrive on time. I am satisfied with this purchase. Good product to recommend.
Beautiful very comfortable I liked them very much
I asked for two pairs, they arrived very soon, the quality is very good, as they advertise in lkas pictures, I'm very happy!
I asked for two pairs one for me and one for my son, they arrived very soon, the quality is good, they are just as advertised in the photo I am very happy with them, thank you salesman!
excelente
Très jolie
Las tennis llegaron en menos de un mes, tal como se muestra en la imagen, son suaves al tacto, bastante cómodas, además vienen con cordones de repuesto.
Se ven muy bonitos, se siente buena calidad, ligeros, llegó en aproximadamente un mes por sinotrans entrega quality post en México
Очень клёвые кросовки! Соответствуют размерной сетке, присутствует запах, но думаю что выветрится. Пришли очень быстро. Спасибо продавцу! Рекомендую)
Маломерят
Товаром очень довольна. Очень лёгкие. Размер правильный: измерила ногу и выбрала по таблице, 23.5 см = 37 размер. Нога моя не узкая, но в обуви комфортно. Для сухой погоды удобны. Доставка быстрая.
son muy bonitos y comodos
Супер! Удобные, лёгкие, беру во второй раз.
great product with excellent service
I'm very satisfied
заказала кроссовки 01.05.20, но так и не дождалась их, через 3.5 месяца вернули деньги
seems good. will see. Super light, confortable.
The product arrived sooner than expected. And it corresponds to what I asked for. Material quality and comfort are good.
My wife loves these shoes
Size very good! Super light shoes!
Same as the super comfortable photo
Fast delivery, good quality sneakers, recommend to buy. The store put a gift-shoelaces. The order is very satisfied!
Cannot evaluate something not received!
perfect
The goods as in the description. The quality is excellent. No smell. Worn and washed well. Size chose on the dimensional grid. I recommend the goods and the store.
It corresponds exactly to the image, they are very light, I hope it will be resistant.
Very good shoes! For a couple of seasons is quite enough! I already carry one pair of the 4th season and it looks quite decent!
The colors are good, light, soft, size in size 37 to 37, thanks to the store
Excellent store fast and good quality