SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On height 175 cm, weight 74 kg, ob. chest 94 cm, ob. Hips 108 cm, shoulders 42 cm, the store advised the size of 46l., but i decided not to risk and took a larger size. The jacket in the hips of the village is perfect, but as for the upper part-a bit too big. Front length of the jacket to the middle of the knee. Sewn very qualitatively, no strings stick out. The jacket is very warm, the hood is very deep. At-20c definitely will not freeze. The seller is very sociable. Definitely recommend.
I ordered a colleague... i have one. As always-everything is super!!! Flew fast! Quality at altitude! Size approached, everyone is happy!! Recommend!!!
Coat of excellent quality, arrived quickly, all stitches and seams are even. The only thing with which i lost-the length, the height of 158 cm to the middle of the shin, i would like to be shorter. In general, the purchase is satisfied, the quality is at a height
Cool down jacket. The size approached. I ordered 42 size, for a height of 160 cm down jacket below the knees. Thick enough. Stitched neatly. Kind, for such a price, very worthy. Came in for 2 weeks sdecom. No complaints. I advise you to order.
Jacket arrived in 3 weeks to USA. It seems of good quality fabric and stitching. Tried it and feels warm however gotta wait for the winter time. S size fits roomy on S USA size, leaves enough room for a sweater underneath. Shoulders fits pretty good. Overall is a good jacket. Packaged arrived vacuum sealed and we'll protected with 3 bags. Color is greener, more like a military green than a turquoise kinda green.
Thing cool stitched quality ordered its 46 size, in size no longer need sleeves in the norm of 1,7 height all well sits pritenzy to sewing no in the winter try, but one do not understand, maybe someone will explain, there is no insulation in one pocket. delivery to the samara region. 14 days sdec.
The product corresponds to the description. As in the photo. Seller recommend. I will still order in this store.
Thanks to the store for the good goods and good service!!!! I'm happy with the purchase. I wear 46. I ordered 46. The size approached-a little bit spacious, just so that the sweater is dressed and so as not to sting and was comfortable.
Best down/puffer I ever bought!!! I just might order a 2nd
Good quality. Always a pleasure to buy from this store