SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The colors are accurate to those of the image, in general they are beautiful and the friendly/resolutive store.
Very good product for its price. Indeed as advised in the other commantaries, take a size above. I'm 36 and took 37, perfect
Even better than I thought!! Take 1 size above!
до взуття дорікань немає, проблеми із розміром, краще брати на розмір більше
Very nice, they look good and carve perfect!
They look great for gift
I love them, they have quality for the price they have. It took relatively little and I usually fit a 39 but I asked for a 40 since there was only 0.5 cm difference and I preferred not to risk it and they fit me.
At 38 came 40
Super super super cute, love them Super nice and soft, and very pretty omgggggggggg
Beau produit conforme à la description. On verra a l'usage
parfait
Fast delivery, the shoes really beautiful and without defects!
Just like in the photo
I love them, very good quality they are just as they look in the picture
There were problems with delivery, there were more than 2 months before Belarus
Get lost at least half a size of more.
Very small
As in the picture, Super!!
Same as in the photo. I love them!
Very good product besides punctuality, I arrive much earlier than expected and it is exactly the one I chose in the chosen number, I also appreciate the store's attention when making the purchase, I hope to make new purchase very soon.
Dazzling
I charm I get super fast of the cutest
They fit Me very well, they look in good condition, the colors are vivid and they look well designed, I loved them! Shipping to Mexico arrived relatively fast.
all good love it .good material and good color..only the tax costs is really expensive..
Order, you will not regret) cool sneakers, came in
I'm 37 usually I took 2 sizes above (39) and they go well I'm comfortable inside and I have a little space it's cool thank you
Very nice but look well measured before you buy
They arrived very soon and they are very nice, worth it, thank you
pedido perfecto!!! las zapatillas son preciosas y super cómodas!! vendedor que me ha enviado el paquete rápido y a tiempo !! super encantada!! las recomiendo muchísimo ❤️❤️
son geniales mejor de lo que esperaba.
When I tell you I've never been so happy with a purchase before. Run and buy these. They're so comfortable and stylish. I definitely will buy more colors. Im soooo happy.
As in the picture, really good.
Very pretty. Beware of the size provide one to two sizes below.
Chulisimas
Good sneakers for 24.5 cm feet took 39 size. In Moscow came very quickly in 7 days. Thank you store.
Very good quality. Very nice
I love these shoes ! They are comfortable and they look just like the picture which is great. On one shoe, there is a little default around the star where there seems to have some glue or something sticky that's why I put four stars. But overall I am pretty pleased with my purchase !
Parfait!!
At 38 (approximately 24 cm) took 39-just
I love it! You can order this in your normal size and it will fit. It took a little to come but I like then anyway!
Suckers, I get everything great
10 day delivery
I thought they were fatter.
Super bequem
Very pretty but take a size above
Thank you, delivery is fast, at its 38 took 39...
They carve well and are beautiful! My daughter enchanted with them
Just like in the picture! I ordered a bigger size from mine and they suit me! Very comfortable! Happy with my purchase☺️
Pay attention to the size because small take size above
They're exactly like in the picture. Perfect‼️