SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I get well packed
Everything is perfectly delivered by new mail in 3 weeks to Ukraine
I ordered it for my boy and he loved shipping like a week or so, very fast. It's a little darker than the picture, but we still liked it a lot. I highly recommend it for the cold days to come. Highly recommended both the item and store
good !!!!!
Description exact.
The cap received, the store sent quickly. In height 25 cm, according to the height. On the head 58 cm climbed, the hat stretches. Looks good. The feelings are not very warm, I expected that it will be warmer.
Very cool
Well received in perfect condition. Very warm and comfortable. Thank you and soon.
Same as the publication
Delivery month. Quality is good. I ordered the second one.
The kit is according to the description In Yekaterinburg came in less than three weeks All well stitched, sticking threads are absent No foreign smell On the girth of the head in 59 cm cap in tight
100% great product .very warm I will 2nd one
Excellent service, both in delivery time quality Thanks for responding soon and the changes made via messages, I sent, other models.
All is well. The cap is soft, the Snud also liked the child
Very good material and more beautiful☺. If you can
Very good and very beautiful, very comfortable. Satisfied!
But it is thin, and so soft, warm
Super set _ warm and well made. Shipping expresowa. Recommend store.
Perfect. As described. I like It.
Very good and fast delivery
Description exact. The hat is knitted, inside is shaggy fur. Top seam, back seam. Regarding the back seam, the patch is obtained in the middle of the forehead. I came quickly, there was no smell, I did not communicate with the store.
Good quality Bisty store delivery recommend
Hat and neck warmer excellent quality. Arrived in short time. Recommended
Good quality, fast delivery, respect to store
But the goods did not come. But have returned the money
The goods came quickly. Hat and scarf. My first order. Quality is good. I'll still order.
Thank you, very quickly (14 days) and the goods correspond to the description and quality.
Late delivery pd band
Times reduced! Material excellent
Cool bullshit, the hat is so-so, I do not regret the money spent, the material is pleasant
Very pleasant to the touch, odorless hat. Sits and looks good.
It's very good to open in winter.
Excellent
Very good product, took to arrive because of the office but like product, recommend!
Thank you Catherine, received goods, recommend this store/store, regards, Bruno :-)
I blue brown color and the company dispatch blue gray colour. This is not good. And over all stuff is good...
Super exelent!! Same as in photography. Exelent material and very hot, I definitely recommend it.
The order came in very good condition. Greetings.
As in the very hot picture
Fast delivery and high quality product!!! Perfect, loved it!!! Thank you!!!
Very good quality, this winter no cold
Nice surprise to see the good quality of the product.
doskonała jakość materiału. bardzo szybka realizacja (2tygodnie). polecam
внешнему виду и цвету соответствует. размер - на ребёнка нормально, на взрослую женскую голову снуд надеть можно, а вот шапку с трудом. бирка на шапке плохо приклеена на клей-пистолет, не отодрать; постараюсь прошить по краю, чтобы хоть смотрелось нормально. сам комплект сшит ровно.
Очень приятная на ощупь, в точности как на картинке!
llegó en buenas condiciones y está muy bonito
Очень хороший товар, упаковано отлично... Пришло всё быстро, товар полностью соответствует описанию. Дополнительно рекомендую продовца. Закажу ещё один для друга в подарок)
все ок спасибо продавец.
Шапка хорошего качества. Доставка до Тюмени 4 недели продавца рекомендую
PERFEITA! ÓTIMA QUALIDADE, ADOREI! MELHOR CUSTO BENEFÍCIO. CHEGOU SUPER RÁPIDO.