SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The sweater is good, not small!))), sewn qualitatively, soft and pleasant to the touch, but came not the color that I ordered. Delivery operative, the track was tracked.
Like it, Size L for a 140 pounds
In the photo, it looks better... on the size grid did not match, very large
the best shop on Aliexpress. The items are just amazing and the store is very nice! Love it! recomended!
The goods came quickly in 12 days. Quality is good. Threads do not stick out. Packed in two bags. I have 46 size. I took on the size more, I do not like tight-fitting. Shop recommend. Thank you store.
свитер классный очень мягкий пушистый, к телу очень приятный. цвет соответствует картинке. Отдельное спасибо продавцу за подарочек.
Chic! Myaguzka❤
Oversize, sleeves are long, but I wanted to. The color is slightly paler than the photo. Tactile is very pleasant.
Garment new arrival lot more shabby מבתמונה so no me what to do with him
The sweater is soft and pleasant to the body. Size fits!
The store is misleading the buyers. There's no mohair there. And the certificate of this-there is no tag indicating the content, from which it is made. Visually and to the touch ordinary acrylic. and steam people's brains.
Size M for height 162 cm is great. The quality of the mating is 4. soft, warm.
I did not come, I opened a dispute. The money was returned, I really wanted this product. sorry.
Pleasant, soft, from light threads, but at the same time warm. Maybe there will be coils over time.
I ordered the size L for size 46-48 large.
All good quality, even the gift was attached, thank you.
Nice sweater, soft and warm
Seller is very professional and a great communicator,very nice~~
Delivery was fast. Nice product!
very fast shipping i will be buying another unit again thanks so much
wonderfull:) i love it ,
Excellent excellent, thank you very much! i love it!
It does not match the color too well, but else wise great sweater. Good long sleeves, soft, well sits.
Excellent and very fast shipping
Great store! Good store!
Zakazala dzemper razmera XL for Rost 172 cm and VES 68 kg. Vizuaļjno ochenj shirokij and dlinnie rukava. Budet valjatsja v shkafu.