SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute shoes. The product matches the pictures and the size guide.
They are chic quality! Nothing got smashed, the bows are whole and not primed. No smell
Loved it! Omg… super impressed
Muli came to the Republic of Kalmykia in 14 days, which is very fast))). According to reviews on 36 r-r took itself 37. Perfectly fit. The bow is sewn. They look perfect. Packed well. The bows didn't crumble. Even in the bows were inserted pads of paralon, which left them in excellent condition. The order is satisfied. Thank you store.
Very beautiful, I would like a jumper one, walk around the house-most that, I recommend, went to the Russian 40, a little wide, love at first sight
nice and cute. but size too small to be 43.
On the left shoe is a crumpled nose. And so they are very cool.
просто вау!!!!! запакован как сервиз - в воздушную подушку, мыски и банты проложены пенопластом, все в идеале. В стельке что-то мягкое, на ноге сидят удобно и шикарно выглядят!!!!
Goods received, all norms! You can save 6,5% from buying through the cashback system! Save on each purchase. The link is on the QR code and in the picture.
The packaging is amazing! The shoes come really protect. Beautiful material and high quality! Definitely bought again!
Cute shoes! They appear to be well built and the fabric is nice. I recommend and will likely buy a few more pair!
All as in the picture. Go size in size on a narrow leg. At 22,5 ordered 35 size. Soft and comfortable. Delivery 2 weeks from China. Recommend!
Good quality ordered 43 size but on my 26,5 cm insole small before that took 44 and came up perfectly, I sell
they came in excellent condition, they fit me perfectly ,my size 36 corresponds to the dimensions given by the store I truly recomended this item. I also bought them in black colour. Erika ,Slovakia
Beautiful are hot igualita ala photo I loved
The shoes are beautiful and arrived on time. great packaging too. But came with some strange marks...
Love them!! I’m a size 10 in Australia, so I order the 42 size. Very fast shipping!they were packed very well so no damage, they are very sophisticated.. comfy to wear.. Thankyou, would use this store again
Excellent shoes, it was worth the wait and I recommend it 100%
The store is Bravo! Packing is so good that nothing is broken. At its 38 ordered 39 perfectly fit. Highly recommend!
Delighted, very nice
Very beautiful, took on a larger size, as the legs swell
For your money, excellent. The only thing, all the same on a high rise or full leg.
Just super shoes! A lot of attention and compliments. Bright stylish. Delivery 12 days to St. Petersburg
As no clip. Easy, はやく とどい, cute. 24.5cm quartz pendulum in the not to attack without ゅう. If the are some walloping.
Shoes malomerki. Beautiful, stylish, smooth sole. Bright, spectacular! The eye pleases, but malomerki. Be careful when ordering. Perfectly packed goods! And how quickly it came! The store is good! Advise!
Very cool, the order came very Fast! Satisfied)))
Chic! very comfortable and quality Size 38-took 39 Thank u!
Very flying slaps .... Recommend... There are no other words... Super... And the size corresponds .... Delighted!!!!!
At 25,5 cm, not a wide leg freely sat down size 42, in width there is a stock
красиво очень, но к большому сожалению пришли с браком, продавец без каких либо вопросов вернул деньги
Comfortable, beautiful, on the leg 24 cm took 38 stock I think 5mm, but this is not visible, if I took 37 I think the heel would hang
They look just like the picture. Going to order another pair.
Мюли супер!!! Качество отличное,красивые, яркие, удобные!!! Отлино держаться на ножках! На размер 38 стопа 24 см. брала 39 .Подошёл размер идеально. Лучше брать на размер больше своего. Спасибо продавцу за быструю отправку и качество !!!
Very pretty mules. Very fast shipping, the store is excellent⭐⭐⭐⭐⭐(⭐) Thank you
Very beautiful Muli. The order came in 5 days to Vladimir! When choosing the size was based on reviews, 40 took 42 slightly large and in length and width, because of this, the leg is not fixed. When fitting at first glance, it seems 42 in size norms, and when walking, the leg in the sock is promoted. It was necessary to take at your 40 Oh 41.
On the foot 25,5 cm size 40 butt. There is a little glue on the bow. In general, muly quality, on the leg sit well, but they do not go far, not the most comfortable.
In general, everything is as in the picture Come pommy, although well packed. On the foot 24 cm 38 size norms
Cool Muli!) beautiful, bright. Correspond to the dimensional grid. Suitable for a wide leg. Thanks to the store!))
Excellent truth took 37 to 36.
долго думала заказывать или нет. Заказывайте, удобные, стелька мягкая, классно смотрятся на ноге
I ordered a number in more and are perfect. Beautiful as in description!
Very nice comfortable to wear
Пришли за 10 дней , супер ! На 38 заказала 39 и идеально! Единственное есть запах клея . Проветрим . Спасибо продавцу закажу розовые!
Exactly as picture really very beautiful. Free blisteringly fast. You order around June received the 9 June. Very satisfied purchase
Very cool sandals!!! Corresponds to the grid!!! Just read it right. Quality at altitude! Delivery is just very fast, never so fast did not deliver to me no one! Now I'll order a couple more colors. Do not fall off the legs.
Muli fire!!! Take it, you will not regret it packed like a crystal casket! Very pleasant care of the store! I advise everyone)
Shoes fire. The dimensional grid is the same. My size is 24,5. Everything came up. In such a street not noticed for sure will not pass. Now I want all the colors.
Came very quickly and very qualitatively executed! thank you very much)
Even more beautiful than picture, perfect fit and the color is gorgeous
The goods are excellent! Sent instantly) the parcel went for a Week 3. with the store did not communicate, there was no need. The dimensional grid corresponds to 23,5 approached 37. Thank you very much!!