SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Size does not match
Muyb bien
Good shoes for spring autumn. For a wide leg the most that. Easy E, on the leg look pretty dimensional mesh is not very clear. At its 37 size took 39 and did not lose, with a socks cool sat down. I would like the packaging to be better. Send and shipping fast store thanks
Came very quickly, did not expect, comfortable, very small in appearance, but measured and was just right! At 37 just 39. Very satisfied, thank you Ali!!!
I love them the same as the description I have already arrived early thanks to the store good seller
Shoes got. to say that I'm happy as an elephant, not to say anything. just like I'm sewn. I have a full leg, a high rise, plus there were torn bundles on the right ankle and therefore it is very difficult for me to pick up shoes at all, and these came up clearly. malomerit, it's good that at its 37 took 39, otherwise would be small. Look good, everything is well stitched, soft, comfortable. I think, can order immediately more. thank you very much to the store.
Boots arrived in 12 days. Liked, but alas, did not fit. Обидно. The length of the foot is 25 cm, small. More shoes, on a high rise. I'm wide, but in length, there was not enough half the size.
Can better one size bigger take, further cute booties
Perfect, I really like, are very comfortable
Boots are super, stitched well and look great on the leg, but very small. At its 39 ordered 40 and did not come up to sell, it's a pity...
They are equal to the image, very good quality and super pretty so much I'll order them in brown. Shipping about 20 days. Thank you
Order made 25.10 received 11.11 very fast delivery. All as in the picture, LLC Chen quality and beautiful, but they are malomerate, in the reviews there was a recommendation to take the size in size... Alas to me on my 39-39 size a little too small, tight in the fingers. The store and the goods advise, only pick up correctly! Came in intact despite the weak packaging. I am very and very sorry that they are small!