SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I ordered a EU 40 and got a EU 39. Guess, it's way too small.
Flaw factory for single shoe .... and so OK
Very cute!
Small number. Order at least one more number.
The size is smaller than it corresponds, even in CMS.
Very nice. In my case, I 've decided to change his laces only, as the ones who were bringing didn't finish convincing me.
amei
Conform to the order
Corresponds to the description and rather nice.
It's nice but it's just a little small.
Order one size more
I like them a lot.
Super pretty and the color is beautiful
Daughters really liked. Happy with everything
Malgré les mesures, taille petit. Déçue
Exact size, very nice and comfortable
Very fast arrival super
There's a flaw in
Small size, and not specify by the store
Very nice shoes like in the picture and the quality is very good
bonitas pero muy justas..hay que pedir un numero mas
Got in the package with protection. Very beautiful and high quality. For Europe, if you want to order 38 size, take 39 or 40.
spijtig vallen zeer klein uit maat 40 Europees komt niet overeen eerder maat 38, heb ze aan de dochter gegeven
Small size
Shoes very beautiful, arrived fast
Very pretty, my daughter loved it.
They were received very quickly and are beautiful as described in the article. Maybe something fair. Better order half a number more. Highly recommended store
arrivé très rapidement
Very good quality. Cool. On the children's 38th took 40. And another 5-7mm for growth. White in vanilla. I advise everyone. I liked it very much. Come quickly.
The size is Niquel in 35!
Exactly like the description, I send very fast. I'm very satisfied.
Falls smaller from, are called super cute
M
Nice color. Size is okay. Walks fine . Thank you
Beautiful but I asked for a larger measurement and it is a small look
Très bien
Identical to the picture. Delighted
Good quality, all super :)
Very nice and very comfortable
The Italian GLS transport company leaves at the door! He won't let us know! If someone else gets it!
I got dirty and you can see the orange stain on one of the slippers.
Shoes with some defects and a little small following a mistake of my departure. My she remains comfortable and pretty. I recommend it.
But they're very small. I ordered a size 40, thinking I 'd get a little baggy but they're small.
Well described. As expected
Thank you