SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very well the size pedi M for my brother the very nice design as in the photo
Attention: This is a product 100% polyester (0% cotton), unlike the product description. Delivery time respected.
remember they run super small. please size up. great water perfect colour
excelente producto muy buena calidad llego en el.tiempo indicado
Очень тонкая, резинка внизу растянута, шнурки на капюшоне сделаны как будто просто из одной нитки, не качественно
Great material, very soft.. It must be taken a little bigger to be comfortable (I take S/M normally and I took L) against Tom es blue and not gray, but I do not think it has a great impact on quality! (Dsl for blurry image)
синтетика, маломерит, ну совсем не 126 см. в груди... даже не знаю кому подойдет. но явно не мне
J ai pris du L et il taille très petit si vous voulez large prendre 2 taille au dessus mais sinon le pull correspond à la photo
Bien
Hoodie of good quality, but it turned out to be small, the print is perfect, the same as on karntinka, the goods were satisfied, the size is straight straight
Size is small
The jacket is good but the fabric is not pleasant, and the volume is blue and not Gray Order went more than 1,5 months before Udmurtia
Size L is a little small. The very nice green color, the cat is blue. Very happy.
it was short
Very hot and, convenient, super! Highly recommend worthy of the price. IN czasoe pandemii przyszla in ciagu Okolo 1,5 miesiaca. Shipping Courier. Definitely recommend zamowie Wiecej (zamawialam size L and me noszaca S is slightly oversize)
Very good quality provide a size above minimum
The quality is very good but the sizes are very small
Mega am satisfied quality is real good and he is mega fluffy
really soft and warm
all is well. just notice the cat is blue if it matters to anyone... :)
Size is small, XL would equal an S or M in Europe.
Cute and comfortable, though, Tom looks more blue than the description
Very good quality! Warm and soft. With an increase of 158 cm ordered the size of XL and came up perfectly. The order reached 2 weeks to Voronezh.