SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pajamas of excellent quality, synthetic fabric, does not stretch absolutely, on the O. City of 91 and O. T77 came perfectly, at a height of 170 cm and O. B107 pants came up perfectly, the bra on V36 perfectly sat down, took "M", delivery to Israel month and week, thank you very much to the store, I recommend it
Very nice, good quality, same as the photo. Shipping very fast.
The goods were forgotten, but the store immediately unsigned and closed. All other goods are almost fire. I will definitely take it even though the goods 1 did not come. Super adequate behavior. At first I was very upset that now I will spend a lot of time on the evidence and explanation, and the seller himself looked at the weight and numeklatur and quickly closed closed closed closed
Pajamas are good, but pants are short! My height 164, weight 48, pants just above the ankle, if worn on the hips, not at the waist, then norms. sewn neatly, the fabric is very light, there is no smell, the delivery is fast.
Super! I will order in a different color!
Quality like! Straight everything is neat, the seams are even
Oboldenaya pajamas, soft beautiful. An excellent store shop will clearly be the most favorite. Thank you
It was possible to take M ((I'm a little too big.
84/64/84 height 160 sits well, the bodice did not fit me, the chalets are toned on the sides
Pajamas, just super!
I ordered L. I myself wear 46rr. In fact, the trousers on me, even the length of the height of 158 cm came up, but the shirt is larger. The bodice is strange.
This store and AliExpress is extremely unprofessional. I ordered 2 pyjama sets from this store. When the package was delivered, there was only 1 black set. There was no 2nd set and when I go back to the link, the store says that this item is no longer available. Here is the original link: https://www.aliexpress.com/item/1005003357162050.html?spm=a2g0s.12269583.0.0.64ec54bcTbfNNe This proves that the seller never sent this brown set because it was never available! When I filed a claim for a refund, AliExpress gave me nothing, zero, 0$ back! This is so unprofessional. I have been a customer for many years and buying so much on AliExpress. This is very disappointing. DO NOT SHOP AT THIS STORE!
Great suit for home. Perfectly Fit size
It's a lovely silk suit. In general, these are pajamas but!!! Look, it looks great like a pajama suit, and you can safely put it on in the summer just like a suit. At first I ordered pink but changed color and the store went to my meeting. Sewing factory. The fabric is heavy, beautiful, does not electrify, it looks perfect. On the parameters 100/79/100 size L sat perfectly. On large parameters, too, will do.