SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality, it came quickly)
My daughter loves it! Size xs
kwaliteit van de stof is ok. Alleen de armen zijn te kort in verhouding met de rest . Dus is waardeloos.
It's thin material but very cute, it came fast
Beautiful product! Quick delivery! I totally recommend the store!
This sweatshirt is very comfortable and pretty.
The first time i ordered the garment for ali, and was not disappointed) everything is good, high-quality and fast) height 178, took the size l, see the photo)
Beautiful, thin but fresh fabric for spring A month to arrive
Delivery is fast, less than a month. Track is tracked completely. I want to write a detailed review, because people apparently do not know how to write to get into size. At its russian 44 ordered l and it is free, hanging in the shoulders and wide (chest size 3). Definitely to order was m. The size table of this product fully corresponds. Sewn well, packed also was good, the color is pleasant. I would not say that it is straight thin, for spring/autumn just right
Came really fast. Material is soft and a little bit thin. Excellent!!
A good blouse, but very thin and in some places threads stick out, but it's not very scary. It came quickly.
The jacket is cool, the fabric is pleasant. L perfectly fit.
The jacket is good, everything fit in size. There are no protruding threads and unpleasant smell, i'm happy with everyone
Cool hoodie sweatshirt. As always shane, everything is just super, the quality is on top, the fabric is soft, pleasant to the body. The size is the same. The hood is deep, the sleeve is normal length. Very satisfied. Thanks to the store for the quality goods. Best store. I recommend.
Cool, quite normally sat down, ordered xl, the white insert shines, everything is visible, the length is average, with a skirt of norms, with jeans on a high landing will be good