SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
bueno
Looks good. Not that saggy, but quality product
Great. Will order more.
ok
Everything came super good
Excellent hat! gentle, pleasant and suitable for those who have very long and thick hair. well sits on the head and looks beautiful!
nice but with bad smell, came in a month
Very nice perfect hat.. Thank you store
Thank you goods received, delivery is long 2 months, the hat is good, sewn neatly, for autumn, spring
hermoso me encantó
Very nice arrived fast thank you
Great, really nice material
Super comfortable
Thank you very much, very good quality
As the image looks great and can be as much as for women not for men, I recommend.
Excelnete. Me gusto mucho. Cumplio mis espectativas.
Fine in autumn or a mild winter bit thinner than expected.
Good product and fast shipping, I arrive long before the date assigned
maravilloso
Warm, rewarded
It's excellent for someone with long hair being flexible, plus it's very warm
llegó más rápido de lo mencionado excelente!!!
Excellent product and delivery time
I like it. Soft. The main thing is not wool. I haven't worn it yet. Not season. Comfortable. Thank you. I came very quickly.
Parfait
Llego un ocio tarde el envío, pero llegó. Gracias al vendedor
Gorro hermoso. Es Unisex lo puede use hombre y mujer.
llego super rápido
Material very good as expected!
Happy! Exactly as in the picture!
In the print corresponds to the description, in the photo a little more volume, in reality it sits tightly on the head, the cap is thin, will go to spring/autumn.
Шапочка понравилась. Тоненькая, хорошо тянется, на голове сидит свободно. Рекомендую
Cap made very well. I am very satisfied with the product.
Great, she got to Santiago centro fast. Standard quality, good for the price.
Cute, light hat. Fast shipping. Washing machine without consequences. Recommend.
Shipping fast. The cap is very good, as I wanted. Without lining, on cool spring-autumn weather.
Beautiful cap and good quality
Just like in the picture, any extra I'll put it back
Very good product, it's exactly like the one in the photo, and the delivery time was very fast, I greatly appreciate the store, I highly recommend it.
Like the picture, a bit darker grey.
The hat is good, but I thought it would be a little freer. And the color was darker than in the photo (((expected light gray, and came dark gray
According to the announcement, be careful it is not doubled, it's just a knit. Received in 10 days!
Equated, delivery fast
its so cute
The design corresponds, but with intensive odor.
This is the second order, I'm happy.
Good for spring Thanks
Fast Delivery
fits fine
Very good quality and a beautiful color. Thank you!