SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fine with 3 small elastic gift Gift
Size L, are reduced to M well I were perfect, soft and comfortable, the store knob 2 bras gift
Good Pants, thin. But they are somehow different sizes
Panties very wonderful, plus gift-2 gum for hair. Thank you, recommend.
Cotton bottom is comfortable on the body. Arrived quickly thanks to store. recommended
Good clothes, just a little malomerit
Quite normal briefs for the price, only, they most likely eventually stretch
Quality is good, the store put gift, hair in color panties, cute, thanks
Put rezinochki panties and shirts, only 4 gum, fines, and nice) perfect for the price! Carefully sewn
Great heat, come quickly. Ordered XL 48-50 straight stretch, say so small. Daughter 46-48 sat perfectly.
Product arrived pretty fast and good condition. The fabric is good and the waist is elastic enough. I n'ai not yet tried. I n'ai no release with the store. I recommend.
Good quality, fast delivery.
Comfortable, high quality. All is OK. Small thank you gift in the form of color gum for hair.
Size fit perfectly. Fabric soft body nice but it is clear that will last a long time.
It looks like the picture, nice color. Delivery fast enough, about 1 month. Did not communicate with. Recommend
Very like!
good
Order received panties size knitted nice low landing
Comfortable clothes, sootvetvuet description, it for 2 weeks.
Nice look comfortable. Arrived fast.
Perfect And a gift from the store, thanks
Panties comfortable, comfortable, pleasant to the body. Cotton. Advise.
Thin cotton underwear, strip the light shine, stretch well Color as the photo
Perfect with 3 elastic gift thank you
It's fast, like the picture gift gum
Planting low. Took 50 size. It's for two weeks
They loved of quality nice
Cool panties)
Panties are beautiful, packing is super, the store sent very quickly, as a gift put the rubber bands, very cute! Thank you! It came in 9 days to Moscow!