SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good
Good quality, but lid lock does not seal 100%.
Arrived quickly and it is as expected.
Like, the quality is very good
Great product, satisfied with what was delivered.
Thank you, awesome mug. The silicone strap is very tight and strong enough. On the inside of the rim there is a small dent, which was present initially, because. Outside everything is whole. But these are trifles, the functionality is not affected. In general, the order is satisfied. And more: The product is very beautiful.
All right
Good quality goods. Only the packaging was very crumpled. If it wasn't for bubble packing, it would be porridge.
Cup wonderful delivers what it promises .. In my opinion better than Stanley.
Copo top, ótimo custo benefício
Great product, fast delivery can buy guys
Product 100%, fast shipping
Very beautiful and keep very well top product
excellent!
Cups first, great material and finish.
Lovely Cup, looks good and decent from.
the lid cannot be opened...its stuck
Arrived well ahead of schedule, quite liked not used but looks very good. Thanks to the support.
Ótimo
Excellent product quality, arrived early, and test with ice endured over 18H! Super recommend!
Cup wonderful, very beautiful. Recommend.
Excellent quality, very good
very good. the texture is soft nice
Beautiful perfect like the ad loved beautiful beautiful love
Arrived super fast, and works like a Stanley original, kept during long the cold drink in hot days and with much sun.
Well packaged product arrived fast
Cup excellent!! Can buy!
Got it right! Cup excellent!
Excellent quality can buy without worry
Very fast delivery - 17 days to Lithuania. Very good quality. Thanks to the store.
Protudo good quality!
Very good material and very beautiful, recommend to everyone!
Product beautiful and polished.
muito bom, chegou em curitiba em 5 dias, incrivel!!!
Mug very good. Put hot coffee in it in a journey long and 5 hours after the coffee was still hot! Recommend.
The product arrived 7 days ahead of schedule, auditioned with water and ice and lasted for more than 6 hours, since I slept and could not follow the whole process, but put ice was 18h and qnd woke up to 9H water was still cold.
Very beautiful! Still not tested if keep long! Packaging crumpled even being wrapped by Bubble Wrap!
Wonderful safe ice cream Goodbye beer
Excellent cup, beautiful and quality. Complies with the promised, keeps geladp long. The product came well packed. Recommend.
My cover came without pressure
Rewarding. Excellent!
Glass top. Quality similar to Stanley
GREAT CUP, I love it.
Very good and beautiful.
Excellent quality. Recommended store.
Produto chegou bem rápido. A caneca não deixa nada a desejar para as marcas mais conhecidas.
Lovely
As described. Very beautiful the Cup.
Amazing product, it works very well for hot or cold.
Great product. Comes well packed. Not very fast.