SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
caneca é top , gostei bastante..
Very good product
I did not receive the goods. There was a refund to the store for an unknown reason. He said it was okay. In the end, I'm with the nose. -Victor.
The product looks like you can't get wet.
Unfortunately the mug arrived with a cracked the bottom but already repaid then're good.
Very good working perfectly, negative side was the Mail 5 days to arrive in Brazil more 30 to get in my home, this post is a joke
Mug works, as in the picture, very fast delivery thanks
It's just something! Thank you. Large and very convenient, I just advise you to order
Thank you received. magnet when stirring like does not fly out
The goods correspond to the declared. Everything suits. Stirring perfectly. Mug with hot coffee outside is not hot. The lid is not particularly tightly closed, but does not spit in all directions.
Super! Exactly as described. Thank you very much :)
I liked it so I bought it additionally!
Some kind of thing nice. It's just like in the picture. Require בטריות. Just like in the picture ובדיוק like התאור. My boy really loved it
The Thermo mug is somewhat been delivered faster than planned. Works great, nice quiet, even better than of the other manufacturers, because the propeller differs clearly. Am very satisfied
Beautiful mug, very practical, without inner fixed propeller or any component that stay in contact with food, very easy cleaning... recommend
The cup is slightly too big but is super. Works wonderfully.
The helix spin is not very powerful,, there are some preparations with solid parts, like fruits with milk in powder, which cannot be made properly.
'Re congratulations congratulations, very good, came the same description, super highly
Thank you