SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfect looks exactly like the picture, only took a couple of weeks to get to FL! Super pleased, would recommend!
I ordered 06.06, i took 22.05. As you can see, the delivery is two weeks, which is very fast. Handbag is small, embroidery is made qualitatively, a little threads stick out, but nothing critical. The bag has two compartments and a small inner pocket. Purchase satisfied :) Thank You very much to the store.
I love it! It's absolutely fabulous! The same as the pictures. Really good quality. I recommend it!
Lovely handbag, very beautiful embroidery, small, practical and unusual. Holds a small wallet, a phone, a bunch of keys and trivia like lipstick. There is a long strap, also with embroidery and adjustable length. The bag was packed qualitatively. I did not find any flaws. How long will it be unknown, my past handbags for the same money and "lovely" in the beginning, fell apart, rubbed very quickly. Time will show. So far, everything is fine. Delivery about a month.
The bag came well packed, the bag is cool, corresponds to the description. came quickly. i recommend!
Beautiful handbag with mięciutkiego material. Beautiful embroidery. I am zachwycona! <3
Very beautiful handbag, as in the photo of the store. Was well packed. She came safe and sound. I really liked the handbag. Purchase satisfied. Thanks to the seller.
Received less than three weeks after placing the order. I chose a paid delivery, i had to bring the courier, but the courier service was with a catch, so i took it myself. The material is very pleasant, looks wonderful. In general, the bag looks better than in the photo. Even better than it looks in the store's photo. Nevertheless, i suspect that the material on the edges of the handle will soon fit. We'll see. In general, satisfied with the seller and the goods. Not my first order in this store. I recommend.
Chic bag, packed well, when transportation is not wrinkled, there is a small smell, but the night on the balcony and everything went, i recommend to buy
Wonderful bag, super quality! Inside, too, under the skin is made) packed in a bag and three more packages) a small truth) the seams are very neat) i recommend!