SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Coat is cute but order a size up. I wear a U.S. size 10 and ordered a size large. Coat is a perfect fit bit I’d rather have a little more room in it. Also fur for the hood has to be buttoned on and although all the buttons are on the fur many of the hood hooks were missing. Otherwise cost is nice.
Why the coat I bought was with duck feather and I got a microfiber coat
Very nice.
Very bad seam, torn at any time, really very disappointed
I order on December 27 I received my package on February 18 too long for me but the product goes
Jacket good for small sizes not correct. Bring back no Tiamat shipping precious water jacket
Fast delivery and good quality
Seller Not Good
Good quality and nice colour, great value for money
The quality of tailoring is disgusting! In such a coat it is ashamed to go out on the street, except to take out garbage! All seams are poor-curves are oblique. The fastener on the buttons does not hold and turns out at the slightest movement, the bottom of the sleeves also turns out. The collar is unnatural, while when the top was attached to the lining, the stitch did not grip the lining, and sewn right on the top in the center of the collar. The store must check the quality of the goods that supplies to the buyer, and if it is the fault of the factory-to make a refund.] As a result, I do not advise anyone here to shop
The filling is synthetic and not feathers as the information said. I think they should tell the truth so as not to lead us to mistakes, and if with feathers it has a higher price, the consumer decides.
Wanted a down coat, and received 100% Polyester filler, cheating and overstated price
quality some how acceptable for this price..stitches are not equal, maybe its design I don't know♀️ ..fake fur have very bad ugly stitches inside
100%
Everything is fine, the size is accurate, the material is good as a plaschevka, sewn well, below the knee, not thick. easy.
beautifullllllll love it
Excellent value for money. Coat received quickly. Too bad that size XXXX does not exist
Order well received
Good but very delayed shipping and the store did not respond to my request
Many thanks
Super cute coat and fits nicely. It matched the picture shown and I am very happy with my purchase.
l like it like photos good materials recommended it girls
Quality is good. I think they'll go on warm days. Delivery is very fast, only 10 days to find. Seller recommend, thank you. The sizes are too big due to the style, it is better to choose the size in size.
The only thing is that the buttons were not very well sawn to the neck of the coat
Unfortunately, the fur lining not so as pictured. Also is the filling with polyester and not with down
Top! And keep warm!!! Really delighted a little long on the original photo but very similar I made a picture... thank you!
very accurate - jacket is true to the picture!
It is beautiful and fit to measure, I arrive sooner than expected, thank you for guiding me to measure
Very nice as in the description and fast shipping thanks
High quality high quality very good low price caustic Vidro good sound
Good stuff, I get there sooner than expected. We buy the size following the size chart and perfect cheese.
Parfait
Home delivery is with automatic being canceled stuff without arms, horse pendant price
Superb! Great hooded down parka. Nice thick real fur collar
Dear store, thank you so much! GREAT as USUALL!!! Highly recommended store to everyone!
Good coat, arrives smelling a bit but goes after a while but good quality
It's very good quality and long the only thing magas are a little wide the same as in the photo
It's perfect, very nice, 100% recommended!