SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Shoes came in a pollen and an air bag. There was a little smell. Very stylish, incredibly comfortable. On the foot 23,5 knitted size 6,5 (according to the store's table). They sat perfectly. Not the first pair of shoes from this store. Quality top recommend! Thank you to the seller for a small gift-an elastic band.
I have been wanting to try these shoes. I was a little disappointed because I will have to get the straps tightened. They are a little big/loose. And I follow the size chart to the T. Nonetheless, it’s still nice.
Excellent shoes, go in size
Amazing! True to size, comfortable. I normally wear 37EU size and I measured my feet as 23.5cm and took that shoe size. Perfect
Fast and corresponding
туфли не понравились. очень долгая доставка, сильный химический запах
It is necessary to take a larger size...
Туфли - восторг!! На 23.5 см стопу сели идеально и немного разносились (значит, нат кожа). Каблук очень удобный.
placed my order on 8/25 and received on 9/16. shoes arrived exactly as described. Haven't worn them out yet but they seem comfortable!
Sandals did not fit. When buying was declared a free refund, but in fact had to send at its expense, which turned out to be an unpleasant surprise. The store replied that he did not have a free refund. I think it's a buyer's deception.
The shoes are cool, but I turned out to be small 8.5 by 24.5 cm leg did not fit. Through quick refund returned money Thank you store
Excellent! My Love! Thank you store!
Shoes are gorgeous!! I'm delighted! Performed neatly, delivered quickly and also very neatly. The sole is branded with a protective film, came in an air bag. Focused on the size table, the size approached. The only thing, this type of back is not for me. From one foot when active walking always flies and this is not a problem in these shoes, so with all... Look very elegant
The article is nice but it's not leather. So expensive for the quality received!
Very nice and nice quality
The dimensional grid is accurate, girls focus on it. Comfortable, on the leg sit well. But the price is overstated definitely. I do not know how much they will be enough to wear.
Quality is good but size is small
Good shoes, classic, soft. Recommend!
хорошо упакованы, на подошве защитная пленка, при жаре носить можно, но недолго, т.к. ногами становится некомфортно, на носках появились небольшие запросы. В целом очень довольна!
I have 42 on a flat sole on my foot 26,5. The dimensional grid corresponds. The nose is made of fabric, so I think they are more for the room. On the strap for the heel there is a small insert of rubber bands. Done neatly. The sole seemed a little slippery.
Came in three weeks. Were well packed, but without a box, but only in a pollen. During transportation did not suffer. I took 42 on a foot of 26 cm, and the heel hangs from the back. Plus they will fit on a very narrow foot. Made a refund, the money was returned.
Such a comfortable shoes, are like gloves to hand. Soft and well sized. Thanks for the speedy shipping!
Отличные туфли. Сели идеально. Удобные
Классные легкие туфельки,с размером только бы угадать с первого раза,а так соответствуют фото на картинке и реал
Shoes cool, soft, very comfortable shoe, for size 35 , (22,5) ordered 5, everything came up, the order came in 2 weeks, with the store did not communicate, thanks seller
The shoe is just beautiful I recommend a lot this store
Beautiful sandals, perfectly fit in size, qualitatively made. Very quickly delivered.
It is just the size and fits your feet. The quality was good and the delivery arrived in less than 10 days. Recommended distributor.
I'm always a EU 38 and the size 7.5 fits very well
Shoes compatible with photo, sensational. Very soft and comfortable, look great. I am very satisfied with your purchase. Recommend
Очень милые туфли. Качество хорошее . Мягкие и легкие. Я, правда не угадала с размером. Нужно брать на размер больше, нашего российского. Буду оформлять возврат и заказывать больше
Cool sandals, but there is a smell and davolno strong. It's been gone for a week. The material is not leather, I suspect.
Они идеальны) подходят на узкую ногу, есть немного запах, но думаю выветрится за день
Loved, match the description
Perfect shoes. Very light, which is important for me. On the leg look elegant. My leg is wide. Sat well
Very beautiful, comfortable, do not rub anywhere! As a gift there was an elastic band, thank you very much! :)))
Shoes are super, I'm very happy.
Very beautiful, very comfortable
Long sent-there was no size. I did not fit. Issued a refund. The money was returned very quickly.
beautiful shoes. but the size bigger than I expected
I have a narrow foot and tend to wear 8.5 and 9, and the 9 fits well.
Sandals are comfortable, the heel does not fly, do not rub, but since the microfiber lining, the leg sweats, especially in the sun.
Very good sandals! Fast shipping!
Very good quality. The back is not adjustable. Nose fabric (thought that Suede). The skin is very soft. Go size in size. Color in life is flesh, well coincides with the color of the skin
Shoes store sent fast! No smell. The dimensional grid is accurate, at 25.5 feet took 9.5. They sit perfectly, even with my bone. Gum does not fly. On the leg look good. As will be in the sock time will show. Thank you seller! Rubber as a gift
It's love at first sight, super comfortable and good quality! The store the very kind, helped me choose the right size! They arrived very quickly! One of my best AliExpress purchases so far! I certainly recommend them
25 size is large at 38 with a narrow leg, sent a refund, no problem, money quickly. Have returned
Pretty in size came up perfectly, but on the first day, brained one leg ((
Very comfortable, stop 24.5, came up perfectly, the foot is narrow. Straps do not fly.
Shoes of good quality, all seams are even, the skin is soft. Less than a month. The size corresponds to the grid. There is a small smell, but I think in the future it will fade.