SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very satisfied shoes leather comfortable
Soft and comfortable, came quickly, thank you to the store
Shoes came damaged, the sole of different colors, dirty with paint, which is not washed. Sent shoes back, money the store does not return.
Excellent, I take the second. Before that, I took black. Delivery fast
Very comfortable, but they turned out to be great, they approached my mother.
With the store did not communicate, the goods from within a month went, almost as much were taken away)))) Pros: comfortable, soft, stylish, as in the photo Cons: They were packing like rag sneakers, very upset, it turns out something spiteful attitude to the client... Malomeryat on the size exactly, although I took referring to the dimensional grid The back is soft, but the Obuv, straightened up and looks good, but the sock is remembered, I hope to straighten it somehow...(((
Shipping fast. The Russian 38 is a bit too big. The length of one shoe is more than the other. Very soft
Thank you to the store for the fast delivery. Sandals daughter liked, lungs on the leg sit perfectly. Ordered on a wide foot length 240mm. Bought a larger size, 245mm came perfectly.
Packing is no, strongly crumpled. Liked, well made and comfortable. At 39 Russian butt, but it's normal.
Good autumn shoes, in size: malomerki at its 37.and half. I always take 38. And then took 8.5 unresponsible.
I did not guess with the size, I will re-order. Boots are super comfortable, light, correspond to the photo.
Boots are cool, comfortable, soft, light! Took 37 by 23,5 cm just right! Recommend.
The shoes are very comfortable, but they came in an ugly condition. Crumpled, twisted, shapeless. Thank you to the store to say not for what
Good store, fast delivery. Size fits. A couple of holes under the laces were a little with a defect. Like two times. Well, I hope they will be worn.
Very comfortable, soft, thin Sole. Recommend.
I took on my 37 size, a wide leg and a high rise. shoes back to back, but if it's genuine leather, then carried. In general, I liked the shoes
The order was received in 3 weeks to St. Petersburg. Crosses are cool, quality. On the foot of 24 cm, ordered 7,5, came up perfectly. Shop and store recommend definitely 10 stars
Soft, cool, at 35(22.7) -ordered 35 size, straight just, to work wear the most, there is no smell
At 39 size 9 is ideal. Similar to the skin, inside is glued soft lining and soft insole!
This is my second order ---- on the first order, after reading the reviews I ordered a large size and did not guess, I had to sell and ferment again On this order-the store both times with the delay on the shipment-does not respond. The first order came quickly, but the next one looks like shoes walked, but -- everything is fine, shoes size in size, comfortable, I walk like slippers, Thank you to the seller for a good and quality product
Soft, comfortable. Glue marks are visible
The parcel was on its way exactly a month. This is my second order in this store. The first shoes ordered beige. I really liked them. And I ordered white. The product corresponds to the description, came up perfectly. The shoes are excellent, soft, comfortable, light. Excellent quality. Walking in them is very convenient. I recommend shop and store
Boots are very good, do not press, soft. Suitable for a wide leg. Stop 24,5 came 39 size. Recommend.
The first impression is everything is just excellent. Soft, comfortable. Thank you.
The order hung for a long time in the sent, then the track was not updated. Thank you at least returned the money in a month and a half
Soft sole, nice material
Received in a combined parcel. In one parcel two pairs, without boxes. Naturally, the sock is a little pompous. On the size of the foot 25,5 ordered 9, in size. Pure White, the sole looks like polyurethane, in fact, of course not. Soft, as if comfortable when fitting, but not skin. In wet weather, that's it.
Oxford did not come unfortunately, very not happy, the money was returned
Beautiful, well-sewn. But the seam on the bone from the inside is wrapped and very press, so I shoot the star. What to do with them do not know, presses hurt
Cool on the Russian 38 just
Nice shoes, comfortable, the exact size, never malomeryat considering have wide leg and high rise got into my 39 safely. For this price! Come down for 3 weeks in Dagestan.
Soft shoes good quality
Order came quickly, the quality is good. The second time.
Other than the shoes! I am very happy, thanks to the manufacturer, thanks to the respect and stars to Infinity!!!! recommend! Especially those who have foot problem!
Very comfortable, comfortable foot, took office
Excellent, are good, leg fit perfectly, but not leather.
Lovely shoes. Good luck!!! Seller! All great! Wear the first minute after receiving. Happy shopping!
Very soft, comfortable. Quality matches the description. I am happy. Thank you very much!!
Description is not exactly no shoe size, they were not enough
The shoes are soft, light, comfortable. Wear a second day, normal flight. Parcel arrived quickly, did not communicate with
good
Very fast delivery!!! Shoes are excellent, soft, light, size standards. Let's see how things in.
Received Today shoes for mom, she is very happy. soft, comfortable, nice. thank you.
Shoes light and comfortable. Carefully made. Come in a week. Recommend.
Cool shoes, after walking add a review
They are perfect!!! Comfortable, lightweight, not rub-do not want another shoes shoe)))
Good, soft. Took 9 on my 39 pp, come. Took over in 1800, now because of course can be in 1400-1500 to take, I believe, for my money more than adequately.
Excellent!
Shoes completely fit the description. Soft, comfortable for wide feet comfortable. Real Leather-splits, not the top layer. Synthetic lining inside, but not critical. Thank you!
bien