SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
muy bueno
Not made from wool or knitted. Very small for the size description.
Perfect size, nice and warm. Very happy. Fast shipping to Australia.
k
Ok
OK
nice sweater, nice fit over t shirt.go one size bigger than one size bigger if you want to wear over thick shirt
Really like it. so warm and soft. Quality is best of best. Thank you. store.
conforme a la description.
Very lindooooo my son, polished and very hot, will buy others… Congratulations on delivery on schedule, thank you
Very good, same as the picture.
perfect
J'adore ce pull !
Excellent sweater, above all praise! Thank you very much, in the cold winter I will remember buying with warmth.
Excellent and fast service 10/10 ........
The sweater is a little too small. 3XL for size 52-54 is very tight
Quality is at the rendezvous! Very nice, very modern! Very good! Logical lead time given that the products come from China
ok
Amazing fast delivery, fine Quality and uitzondelijk low price…
Parfait
Beautiful sweater. kwalitijd
All ok
Very good!
Beautiful sweater perfect.
Sweater is nice, but to small! Im 1.91 97 kg normal posture. Normally I order chinese size one size up, So xxl instead off xl. I ordered xxxl. Normally for me this size is extra roomy. This sweater is not!!! Im a platinum Buyer So I know my size's.
Small, sticks out the stomach and sleeves short
very very poor processing
Very beautiful fast delivery good quality it surpassed all my expectations.
Top
super
Very well
Great service
great quality!!
Exact size described. Delighted with my purchase!
Quick shipment, fast delivery. Product description corresponds to the one indicated in the shop. Good for late autumn or winter
todo ok
Compliant and good quality product
parfait
Well this is the second one I ask for and the truth that are quite hot and tough (according to the person carrying them) for cold days and for snow or rural outflows are the most successful because they are also comfortable. Personally I see it more for these occasions than for day to day but it is already the decision of each person.
I am very satisfied with my order
mooi maar kwaliteit minder dankjewel
perfect
Beautiful but small XL thank you that is really fast
alles oke
Valt ERF retail