SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ywa
Very pretty
Wonderful boots. Exactly what I wanted. I took a snow maiden to the suit. Convenient shoe. On my 25 cm took 39 size. I took it with a margin on warm pantyhose. Came up perfectly. Thank you very much.
A disaster. The boots are hyper small, despite ordering my number
divinas recomiendo al vendedor me encantan
Обувь хорошая, но если задеть каблуком белые участки обуви, то появляются чёрточки, которые невозможно не чем убрать
Boots are not bad. On the legs looks good.
I ordered these shoes according to their measurement and they are still too small. Good decent-looking shoes I would not order again
Boots are beautiful, but they came crumpled. I do not know how to fix... The store is honest, wrapped in a navel, but at the customs office apparently checked, repacked and carelessly put again.
Very beautiful, light and looks great on the leg! Thank you!!!
Полусапожки пришли в обычном пакете, в следствие чего образовалсь всячины и заломы((( Неужели нельзя было пупыркой хотя бы обернуть?! ПУ очень тонкий. Подъём большеват для меня((( В целом всё вроде неплохо, но запах и заломы огорчают ((( Посмотрим как будут носиться. Спасибо продавцу))
Very nice boots but give them the shape because they are marked by the packaging, they remain very good as same
OK
Size 39 falls called small out
Products is good but for package not good no have boxes very messy
Beautiful, comfortable, I asked for a number more than I use and acerte
Exact to the photo, but a little fair you have to order at least 1 number bigger than the one you usually know how to use.
Good, as described.
Really pretty
Boots came in size, a little crumpled but I think they will smooth, as they were laid with other things, the shoe is comfortable,
Don't corresonate the size
Net box
It came quickly, malomerki, the woman 38-39, ordered 40 = just (Toko-Toko) Let's see the operation
in still waiting for the rifound
shoes came a bit wrinkled
Very cute but the material is very weak
Excellent quality, perfect size. The ame
I am very glad that the size table of the store corresponds. The size approached perfectly. Thank you. i will still order in this store
Ok
This is definitely a love at first sight exactly coincides with the photo very quickly arrived but were not packed in the box wondering how long they will last the dimensional grid exact 24 cm excellent excellent excellent is
Excellent
Boot יפיפה accept fast very comfortable
They're beautiful, just like they show, and the size is fine, the only thing that's taken a long time to get there, but I'm really glad
She is great!!!
Very very pretty .. Normal size for me
Very nice boots, thank you