SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super underpants. On OB 97 cm is ideal. Delivery 2 weeks in a general package with other orders.
Fabric is good. Seams neat
Super, quality is good
Came for 1 month, I wear m, but then I took L and did not lose
Good, soft panties. After washing, do not sit down and do not lose color
очень качественные трусики, беру не первый раз, на параметры 66-96 размер L идеально
Fabric is really nice, but they are quite small, should probably order 2xbigger, than my normal size
Very beautiful, cute panties
ок
Comfortable and good quality. However wished they had bigger sizes to cater for big ppl
I ordered it many times already. Now these are my favorite panties. Cotton and beautiful. Quality sewing.
ну очень прям красивые трусы. Лучше, чем ожидала
Отличные трусы
soft and nice
Some blue ones. Everything is fine so
Soft, comfortable. Already bought almost all the colors)
great very happy!!!
классные рекомендую
Order came on time .. Satisfied
Good ones. Thank you
удачная модель красиво смотрится
On about 100, very small. I'll give my daughter
Отличные
Милые трусишки. Маломерки, на размер 42 заказала L, меньше точно были бы малы
Мне понравились
Nice soft. On my 42 size M sat well.
Panties Super! Cloth is dense HB, they sit very beautifully.
Panties of good quality. Description and dimensional grid-corresponds. I will watch how they behave after washing
Not as pink as in the photo, but the quality is chic, gentle, cotton panties))) let's see how lace will behave, in sock)))
Very cool panties
Shipping took some old but product quality is too or good austria elements. Price so cheap, really nice. Stock Buying seemed .good
Excellent, good quality. At 93 cm well approached.
The truhans are simply excellent. On the hip circumference +-100 cm take immediately L. Nowhere do not press, look sasno, the quality is clear, the delivery is fast even to my zalupinsk. 10/10/10.
Thank you!!!
Everything is super, as always!
Quality and material is super!
Beautifully sat :)
Disappointed low landing, took a larger size-it came very well, but what they are low (who does not like them-do not order
Excellent panties, satisfied. I took the size L on the parameters 90-70-90.
Quality is super. Thank you store Or during
Excellent quality
For me, panties fire is just because it's cotton and not thong-normal human panties for every day in a pleasant eye style. Came for a month
My wife wears the European M size and asked for size L but she squeezes it a little.
EMKA on a teenager
On OB 90 they Press. Quality was pleasant, very pleasant
On the hips 95 cm ordered the size of L. Everything is fine, the quality is super! Mega fast shipping.
Panties are super, thank you!
Thank you, everything is fine!
Super!
High quality I love them! Select a sizer higher than your actual size