SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Seller could not ship to my location but instead of canceling the order he uploaded a fake tracking number of some other destination..had to wait for quite some time before I could raise a dispute & then had to wait some more because the store did not immediately agree for refund.
Grade sexy set
The color of the bra and panties is different
Very low bodice, Halo does not overlap completely.: (Long time delivery.
He is already very fast breaks down and I get there even election.
Rare harbor and deshman. Creepy quality
AliExpress service and store are the same. They force customers to accept defective items. This item is stained but yet AliExpress is forcing me to accept this item, forcing it down my throat. Moreover, supplier had already agreed to refund.
The goods are happy, everything is fine. The only thing that did not like this black label on the panties, it's very visible, you can of course cut it, but I'm afraid of pounding will
Delivery almost a month. at its 44R. The Cup is a little big, in volume is normal. The color is paler
Заказала 08 .09 пршло 08.21 спасиба прадавцу бистрая даставка камплекть без бракаиа качество харошая мне очен паноавился буду изе заказивать у етава прадавца
Всё точно, всё подошло, продавца рекомендую)
The goods came quickly, corresponds to the description.
I'm delighted, as in the photo, I was only interested in the bra, there is a smell rinsed sure will leave)) thank you for the quality goods!!!
Set luxurious! Thank you!
Very fast shipping. The body looks very nice. Soft, pleasant fabric. Color as in the photo. Everything is perfect
Goods consistent with your order
Beautiful, accurate size! Fast shipping! The cups of the bra are not hard, but with a thin layer of foam rubber, for the summer is an excellent option!!!
Very beautiful and fits perfectly. There is no push up
Hello, received a set of underwear, but the bra in size on the back in the fastener was small = (i would like even more sizes
The top of 75 v came up, the melting store sent by my standards, for which many thanks!
I can not describe the dictionary how i liked the kit. Super, good quality, well sewn, everything is fine. The size of the og 86 came up. On the one hand, the plastic insert comes out and scratches, but i will remove it, not a problem. Came in about a month. Thank you very much!!!!!
75 v, at og 92 is too small, it was necessary for a bigger size (((
Delivered days in 15. Delivery indicated by ems store but the track was not tracked. Delivered the sdek service straight home. Goods without marriage, there is no smell. The size took 75 v everything is fine, but i think the cups are very small paralon is very thin. Thanks to the seller.