SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Хорошие кроссовки. Матери понравились, дышащие, легкие. Доставка полторы недели
Excellent sneakers.
ممتاز
Gut Qualität
Excellent dyes
хорошие летние кроссовки очень легкие
отличные кроссовки!! очень довольна. размер точно подошёл по размерной сетке. лёгкие, эластичные. Буду брать ещё другого цвета. спасибо за быструю доставку. заказала 18 июля, получила в Чебоксары 3 августа.
тапочки очень хорошие, спасибо продавцу
Arrivals very very fast and they are super pretty Thank you store
really comfortable. true to size
очень классные тряпочные кроссовки. пришли очень быстро в Израиль.
c'est très confortable et la l'evraison est très rapide
very fast thank you much
6,5 идеально на 23, 5 не жмут, спасибо.
Very light. At 38 took 39. sit very well. It is desirable to change the insole
muy bonitos cómodos los recomiendo
100%
Just super, I'll order more daughters and granddaughter.
Very comfortable, I go in them all day, comfortable!
Excellent.
Good
nice
Super fast arrived parcel
Pretty for summer
Shipping fast. The store is sociable, pleasant. The size is full, the fabric stretches, fit on a wide leg, the sole is rubber, there is no smell.
Cool sneakers, the description and photos, came to Volgograd for 21 days. Peeling was, very comfortable and light for the summer the very time, the size of its 35th took 36, but it was possible and in size, corresponds. Quality is not inferior to what is sold in branded stores. Supplier recommend.
It came quickly, the quality is good. I liked it very much, I'll write it later. Seller recommend!
Exactly as in the picture
Just like they are in the picture. They arrived fast and they are very nice
Good sneakers, liked! The size approached! Already passed))
Cool sneakers! Well approached 39 size (foot length 25,5 cm). very soft, comfortable, like socks on the sole. Came without a box. I am very pleased, I recommend)
Sneakers are good, but small size Ordered 8A came 7.5
Sneakers correspond to the description and mesh. On my 23,5 sat down like poured. Very light and soft. Some where small threads stick out, but for such a price you can forgive. The parcel came very quickly. I recommend to buy.
All OK. In 20 days came, everything was tracked. For this price, the shoes are excellent 8, the wife is happy, the size is 36, 6,5 the very time. Thank you! Seller!
I loved them.
Fantastic sneakers and very soft to wear. They were delivered very fast. Thank you so much store.
Thank you very much for the goods. Everything is fine!
Thank you very much to the store of sneakers Super and light.
Cool fast delivery took 9 days store Super recommend asked to send
Sneakers are very light, soft, comfortable, the size grid is accurate, I really like it, thanks
Everything corresponds to the description. The quality is excellent, comfortable shoe, the leg is very comfortable inside the sneakers were inflated bags so that they do not lose shape, it's so nice to watch the size chart carefully. In fact, the dimensions correspond to the declared. Thank you very much to the store for the quality goods and fast delivery!!!
Not an exact description, quality at 300 rubles.
one more ^^
Sneakers very much liked, everything went in size. Very comfortable to wear. thank you very much store for the goods. Everyone recommend this item to purchase.
Just great sneakers! I rarely get so happy! Very very nice. I like those shoes. They are very comfortable to wear. The size is normal. I suggest to buy