SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sweater chic!!! Good!!! On my parameters 82-72-93 the single size approached. In the photo I attached the measurements of the product in length 50 cm and width-54 cm.
Very comfortable and soft
Свитер отличный! Достаточно тёплый, поскольку плотный, несмотря на то, что из акрила. Сам по себе короткий, лучше носить со штанами с высокой талией. Размер S идёт размер в размер (40-42). До Минска шёл долго, больше 2х месяцев: заказала 11 ноября на распродаже, пришёл в конце января.
Спасибо) отправили быстро, несколько ниточек пришлось довязывать, стирать ну-очень-аккуратно... надеюсь, что не распустится в дальнейшем )
Nice sweater! Blue, the photo does not transmit the color exactly. Very fast delivery!!!
Perfect, nice quality, 169cm for 54kg and no pb of size
A beautiful sweater, though confused by these sticking threads and puffs, still, the store needs to pay more attention to his product.
A sweater of beautiful noble color, large mating, does not shine through. Similar sweaters in ordinary stores cost from 3000 and more. It is insanely warm-I do not even know when to wear it, given the warm winter enough. Sits well, with my growth reaches the ass, although the model is considered shortened. The only thing that is worth paying attention to is the seams on the inside of the sleeve, very easily diverging, if you accidentally hook up for anything.
Super!!! Very soft and warm! Girls, I recommend. There are no puffs, sticking threads, too. The model itself is short, the bottom is needed with a high waist.
Sweater of awesome quality! Itself looks very beautiful, there is certainly one thing but .. It's short in my height (height 173,5), I love when the sweater is longer. And so everything is gorgeous!
The sweater is chic, large knit, washed in the typewriter, afraid that it will stretch, there is no way it is. The color is pleasant, coffee, very satisfied
The jacket is warm, good quality, everything is good, the only thing that did not like, so it's a strong smell, after the second wash only passed.
Just unreal, very cool sweater, I'm happy :)
Ordered 14.10 came to Moscow at the point of self-expression 08.11. Came with marriage, but the store returned the money. On the Size XS, s approached, the style of the oversize, warm, dense, simpotichny) I recommend!
Nice sweater. At 170, 88-65-92 sat perfectly. Sleeves in size. Very warm. For the winter or cold autumn just right
I love this store for accuracy, quality and speed! In 10 days delivered! Sweater I liked, soft, not a significant smell! My size is 42-44, height 172
I order the second time, only in a different color, I love this sweater!
Wow! I really love this one! So soft and cozy! 170cm and 60kg - fits perfectly! I usually wear European size S. Love! Happy with the purchase. Color is like in store's photos. Love this dusty pink!
Excellent sweater, on height 175 short, but with trousers with high waist just right. Beautiful large mating, chic color!
The sweater is warm, with a very large viscous, soft and pleasant to the touch, the color is the same, short and wide as in the picture