SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Absolutely gorgeous! Just like the photos.
size a little smaller
I clean one star. In general, the dress is very good. The bottom is long. shortened lining and hem by 31 cm. A sloppy clasp near the neck, so ugly behind the zipper was worn, that it had to be redone. It's good that there is a sewing machine. If you give it to the atelier, it will fly into a penny. glitters periodically fall asleep. I think this process will stop. With the store did not communicate. very fast delivery.
Very nice dress the exact size!
Perfect dress and arrival before the expected time. I recommend this store
I love the dress it’s really cute and the material is a veryy good quality.
Magnifique. Identique à la photo
Shipping: 4 weeks (processing time 4 days). This dress has a lot of minuses. Sleeves are too tight. Fabric is crumpled (can't be ironed because of glitter). Bra pads have different position on the dress. When you raise your hands - your dress immediately goes up. 2 colors of white. Also, the store is responsive and communicative.
It's okay.
Good quality and beautiful for the price.
Omg very beautiful even better in person. Thank you so much!!!
Identical dress of good quality and I'm happy thank you
As it appears in the. Photo, I arrive very quickly. I'm happy with the purchase.
Excellent
The dress is just gorgeous! On the parameters 93-80-98 came exactly to 12 size. On high growth. I will have to give in the studio to shorten and sew to the hem of rigelin then it will look just gorgeous. The sleeve of the dress is wider than in the photo on the video.
I have nothing to say but "wow". Everything was on point. No complaints . Description is as accurate as it can be. Love it!
Wore for my birthday, such great quality for the price.
Delivery is very fast, the dress is just super!) nice material, good quality, straight on the figure, sits perfectly, really like it) thanks to the store!)
The dress is super, beautiful, soft. the size is all good.
so beautiful ad comfortable and fit me perfectly. Love the dress
All perfect! Thanks
Thank you very good quality 5+
Beautiful dress!!!
beautiful
This dress is amazing and reminds me the night sky with stars. It glitters beautifully. The color is the same as the photo, very quickly delivery
Excellent product! Excellent store! A thousand thanks! I am customer 100% satisfied!
The store is incredibly helpful, kind and professional. I will definitely order more from him !!! ALL RECOMMENDATIONS 5*
absolutely beautiful thankyou
very happy for that the quality of the dress is excellent leave me speechless really beautiful! And very bright❤Thank you!
Very beautiful equal to the photo and it fits perfectly, shines, and looks cute on。
The dress came after the new year, it's sad, it was waiting for the holiday, but it's very beautiful and fit perfectly, I'll put on another holiday.