SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sorry no-1 stars! This is horror. I had boots of this company and decided to take it again, I really liked them. But! A creepy fake came in. The material is different, different color, hard, rustling. Look like boots for work in the garden. And the most "fun" to them did not glue the sole! Well, this is expected, it is so oak that you can glue it only with bitumen to the asphalt. The store refused to refund the money, only thanks to AliExpress's arbitrator returned 50% amounts. It's been a long time since I 've been cheated on Ali.
Excellent boots, but you could take 39 on my 37, took 38
Excellent product I recommend Widely
Perfectly fit, I take the second pair.
Boots are cool. Looks warm, light. In the cold, they have not yet checked, I'll finish later when I check.
It is necessary to order 1 size larger by 39_40. Not slippery. Came very fast
Very cool shoes
Veľmi pekné snehule. Ďakujem
Boots just super, came to tomsk for two weeks, the store put the spare insoles
Won on free, boots at altitude,, just superr. The quality is excellent... the store sociable, won 37 size, the seller changed at my request to 39... go size in size, very warm, plus the seller as a gift plowed warm insoles and swords with flavor... Thank you aelixexpress and seller .... shop and seller recommend .... Boots are just on top ....
Awesome cute boots! Very warm and loving included fur insoles and a nice smelling pretty sachet! I couldn't be happier about this freebie! THANK YOU THANK YOU THANK YOU to this awesome store!!!
Super. If you could put 10 ....... Stars. I order the fourth pair (right from different stores) is the best. Order. Smrlo
Great! 36 size approached by 35
Came very quickly. Quality is good. Thank you!))
Excellent boots have a small smell. Thank you very much to the store. Everything was tracked to the end. As a gift put a bag with aroma) In general, order. Will not regret
The order was made on 11.02.19 came on 06.03.19. Pretty fast, well done! Boots look beautiful and good quality as will be worn, let's see. Seller recommend.
Wonderful winter warm boots. All as in the photo of the store. Bought for granddaughter. She has 33 size. We decided that the winter ends, but i wanted to change the boots warmer, ordered 35. Did not regret, as the seller put as a gift additional insoles of the same size-they were immediately put into the inside and it turned out what you need. We hope and next winter will be right. We advise these shoes also because they are made qualitatively. Good insulation, thick sole. Responsive seller: was in touch and requested to send faster-fulfilled the request (the order was received in 24 days).
Even though the Size 37 was out of stock , the store was kind enough to arrange a pair on request. Comfortable and cost. Well Designed. Thank you all the way from Kashmir.