SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
пришло очень быстро! спасибо! в деле не испытывали
Дошло за 7 дней до Казани. Спасибо!
Nice pillow. Does not pop up
The pillow looks great in the bathroom, comfortable, well-sewn.
The pillow came in three weeks in the national package. In appearance, quite a quality, nowhere does nothing superfluous stick out, the seams are ideal, there is a hook for drying, I bought as a gift so I can not experience it, but the store is very good, responsive to the questions answered, so feel free to make purchases in this store.
All norms
прикольно, пришло быстро
Everything is fine. Thank you.
The pillow is cool! Elastic, thick enough, dries quickly. I didn't expect her to be so big. With the store did not communicate, delivery fast
It's super.
In the bathroom somehow uncomfortable .... Took the sofa to the bath, there are norms.
Very fast! Good
Awesome
Excellent, comfortable pillow. The suction cups are excellent. Dries quickly
Delivery is super fast!!! Sent immediately after order. Delivery time week!!! Pillow cool!!! Already experienced, very comfortable in the bathroom to lie. Pillow on suckers, very well holds, does not slip after bathing stretched in a washing machine. It's OK, it's done well, it's not crawling. The order is very satisfied, I recommend the store!❤
The parcel arrived in 2 days and a few more days was lying at the Courier. Brought today. The pillow is good, quality, soft and not heavy. I took it for a gift to my husband, I did not appreciate it yet, but I'm sure I will like it. Thanks store
Comfortable, soft, high
Very disappointed never received no refund either
подушка понравилась. прикрепилась хорошо на мокрую ванну. с продавцом не общалась. доставка была быстрой
The order came safely and safely. Quality seems good. Advise.
Goods received. Delivery instant. It's like the description. The quality is excellent. To the store wish good luck in business.
Perfect
I do not know what goods: good or bad, since I did not receive it at all. Moreover, the store did not refund the money when the order was canceled as it was not delivered to me. I'm very disappointed.
Corresponds to the description
Perfect!!! 100% corresponds to the description. Thank you for the quality thing and excellent service.
Liked, the quality is good, attached to the bath and it is quite convenient to lie down
Very fast thankss
Delivered by courier to Kislovodsk on the second!!! Day after order. Very good quality goods. Will not regret
отличная удобная подушка, присоски прилипают намертво, рекомендую.
The pillow corresponds to the picture, the suction cups are large, the top is a synthetic mesh, inside like a paralon. Well done. The parcel was delayed, although it went from Russia to Samara. As a result, I came in 14 days, which is also fast. How will behave in operation, I will write later.
I'm very satisfied
Good wide
Очень удобная подушка
Доставлен экспресс-доставкой в Н. Новгород за 6 дней. Товар качественный, соответствует описанию. Продавца рекомендую.
Excellent.
Fast Delivery .... But ..... The packaging was damaged, but the pillow itself is whole, very convenient. Satisfied with this purchase
I order the second one for a gift! Very like)