SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All OK) fast delivery. Slightly confuses the strong smell of glue.
Very beautiful shoes and good quality My daughter has very looking forward.
あるきつかれないしかわいいです！れんらくもすむーずでおすすめ
These sneakers I order for the third time. Myself in two colors, and mom are white. Sneakers of good quality. Seller gives feedback. Recommend.
Good quality sneaker store recommended
I am very satiefied with everything. excellent servive, excellent product
I thought that the quality would be worse, but I was pleasantly surprised when I saw them. For their money, the quality is fine
кроссовки очень классные. заказывала на 37 размер, 7.5, прекрасно подошли.
Cool, at its 38-39 took the size of 8.5, perfectly sat down, comfortable, high, there is not a big smell, but they will weathered, I recommend, quickly, quickly
Crosses are not bad. On the street until I went, let's see how they will be in the sock. I ordered 4 size store wrote that this is the size of the foot 21,5, but I turned out to be big. The length of the Insole was 22,5 cm. A little upset, I will put the insole. They came pretty quickly.
its nice
Sneakers top for your money, take it, you will not regret it.
Cross-Fire! On the Russian 37,5 took 40, perfectly fit, well, press, look on the leg neatly, despite the massive
At 37,5 took 39, for a narrow leg norms, cute, in cool weather. There's a smell. Look good. Delivery to the Post Office, about 3 weeks
Cute, made not bad. The sole is painted, we will look in the process of operation. The size corresponds to the table.
They are very beautiful even better than expected, very good goods
Great! Great!
Ouahhhh too beautiful My daughter will be super happy Thank you very much
I love them, they're too cute and comfortable.
Take a size above!
Кроссовки получила в целости и сохранности. Смотрятся очень хорошо. Выполнены аккуратно, строчки все ровные и чёткие. Очень удобные, правда большой палец немного упирается в носок. Лучше бы были на размер побольше. Но и так можно носить. Продавцу спасибо за отправку доставку и хорошую упаковку.
Excellent product, it is equal to the photo, it takes approx 1 month to reach chile.
Ordered 10 size per foot 25,5 cm, small, presses the thumb. And so croses are light, comfortable, look stylish. Black color on the sole is paint.
Excellent. That's 25 Mexican I got a little big.
Right but satisfied
Почитав комментарии, на 39 размер взяла 10 (42). И все равно оказалось впритык в длину, ходить можно, но не очень удобно. Надо было брать чуть больше.
Returning once again. The size charts doesn’t match. I usually buy 41 and it’s good, but bought 42 and 43 and still too small. Such a shame. But good shoes tho.
Very comfortable, they arrived before the date I loved them
super schuhe! ich habe grösse 39 allerdings musste ich grösse 40 nehmen und sie passen perfekt sie sind auch sehr bequem. trage die schuehe sehr oft daher kann ich sagen das sie sehr stabil sind.
At 38 size, you need to take 40 Chinese!! It is 24,5-25 cm. Quality is good! Convenient, there is Depreciation! We came almost on time. Packed OK!! Seller recommend.
Ordered 6.11.2021 and it got to my city 7.11.2021. It took exactly one month to get to me. Sneakers are very beautiful. My foot measurement was 26-26.5cm and this size fits perfectly. Sneakers will be better worn with light socks. Overall sneakers is well glued and looks more beautiful than in the photos on the page. I highly recommend this product and the store. I didn't communicate as there was no need to. Plus it was fully tracked.
Delivery size thanks
Super I love and very fast delivery for Canada Thank you ah and very well packaged
All compatible with description, shoes as the picture, rozmiarowka half centimeter lower than European but is OK. No brzydkiego odor, recommend.
Good material, the shoe zuela I don't know if it's plastic or foam very hard. But they look pretty dizzy.
The order came to me 1 week ahead of schedule, the slippers Brown is somewhat darker, but they look divine, I use normal a 40, I have 25,5 but I took a size 42 because I saw that they carved small and it was a hit❤️
More beautiful than expected
Good quality
Overall impression: excellent sneakers for this cost. Shipping from 08.06 to 02.07. There is a small Kokka in the form of uneven gluing with the sole, which is visible in the photo. Size butt, it was necessary to take on a larger size.
For such a price good shoes, but malameryat, take a minimum of size or two more than your own.
I LOVE THEM :] i feel very tall. the size i got is a 9 for my foot length of 25 cm. came in today when ordered i think 1 1/2 weeks ago?! and came in great condition!! thank u so much <3
Классные кроссовки, качество на высоте, очень удобные
Хорошие кроссовки
Beautiful!
I got my shoes. they are cute
Looks good and neat. Soft insole. Let's see how to wear it.
Хорошие кроссовки на платформе Смотрятся классно
The order came quickly, the quality is normal, the length of the foot 23,5 took the size 7.5 came up perfectly.
I LOVE THE SHOES, I GOT THEM IN GUADALAJARA MEXICO FAST........ I THINK IT ONLY TOOK LIKE ONE WEEK.
Girls choose a larger size, small size. took the 37th size, turned out to be small. I tried to stretch them it does not work. The sneakers themselves are very good, upset (