SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Трусы по размеру на ребёнка
Пришли за месяц... Качество классно, на стразах немного присутствует запах клея, думаю после стирки уйдет!
The wrong model came
Just like I asked for. Good shipping and quality.
I like it very much
I liked the quality. All as in the photo. There's a smell. Stretch. About 100 sat well.
I love it, always order one size more
I don't like the material.
Me encantaron! muy suaves, talla encaja con la descripción
You can see on the package how damage I got it. It went straight to the garbage
Ооооочень тонкие . Носить не буду . Выкину
I order a second time, I like it very much. At first glance they seem thin, but thanks to this they stretch well and do not squeeze. Durable. I will order more
Looks just like the photo great :) shipping was also good.
The order was satisfied. Came the parcel to Ukraine in 14 days. Price-quality correspond. I usually wear m size, I ordered L. Perfect fit!
In loveeee
Soft Taran, pleasant to the body, I recommend)
At 46 RR l Small
Came very fast Quality is just a bomb Very pleasant to the body Cotton
Just perfect
Corresponds to description and expectations. Long delivery, almost two months.
impeccable
The product looks good but it's not the שהזמנתי
Quality panties, very pleasant to the body. The only, very little, 46 RR
Cute. Size L מצאים לm in Europe
tkank you
Super! The quality is excellent. The size m took L.
Malomerki for size exactly.
There is a smell of rubber, and the seam on the Pope is not very like
Quality and odo
Super cute. I usually wear a size medium but I ordered a large and they still fit kind snug so definitely size up!
Men sent a call, an infamous colir, a poisonous Meni is not appropriate
Хороша якість, але розмір трішки маломірить
Quality is good, but small size for 2 sizes. Have to give someone
Thank you very much for lovely gifts
Small but the quality is super
Good material, although feel smell peculiar, after washing napewno will disappear. For each piece bracelet red with dzwoneczkiem free. Zamówiłam 3sztuki. Nice. dziekuję. Zamówię another time, almost like Victoria Secret besides tags
I asked for size. Of small mass.
Bad quality, I dressed once and it tore! I’m dissappointed. Waste od money!
The quality of the panties is terrible, for this money was not satisfied.
Beautiful and fast shipping to chile
Good product
Mega fast delivery!!! From the moment of payment 7 days to Moscow! My parameters from 64 about 93 m just right
They are very beautiful and just as they are shown in the photo, however, sizes come smaller than normal
Panties of excellent quality, I will order more)
Cute, good stuff, same as the pictures. Thanks for the little gift.
The description is very accurate, they are identical to the photo but they are a little small. Size M is for one size XS
Very similar to the original very good quality
sexy underwear, go one size up
Excellent, sewn well, the material is very similar to the original, compared with the original, the difference except the tag did not find
Panties are not quality, creepy synthetics and the surface is not smooth