SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Comfortable, well made, the look corresponds to the picture, warm, Fast delivery, all well packed
Тапки очень удобные и выглядят обалденно! НО я бы брала на размер больше. Ношу 36, взяла 35-36 и они впритык в длину, не очень удобно ходить. Наверное, перезакажу. Больше фото, отзывов, луков и что где выгодно купить на моей странице в Инстаграм: swiss_streetstyle_star
good
excellent!!!!
44-45 came up perfectly at 27,5 cm All is well, thank you)) delivery is very fast))))
Super slippers, very soft and light, no defect! Ordered on January 2, received on 11 !! I never had such a fast delivery from China! Thank you to the store! My size is 38-39, I took 39-40, it's perfect! I am very happy, because I thought I was going to receive them in 1 month and I was afraid to be wrong in size, but after reading the comments, I chose! :)
5
perfect. Thanks!
Хорошие тапочки! Мягкие, комфортные! Теплые!!! Подошва мягкая, хорошо амортизирует. Идут размер в размер! У меня 39 размер, взяла с маркировкой 39-40, все тип-топ. Покупкой довольна. Рекомендую к заказу.
great ! arrived in 2 weeks! very comfotrble
Super fast delivery 10 days. Slippers are soft warm. It is better to order for 1 size bigger. good luck to the store.
these are the second one, very nice
Well done מישלוח amazing בידיוק as the picture Champions
הגיע תוך 12 יום. מהר מאד יחסית למשלוחים אחרים. נעלי הבית מאד נוחות , יפות ונעימות ומחממות. ממליצה.
Just like in description and good quality. It's fast to Israel
great product
Cool
Very comfortable, warm and also nice to see!
Very good product for women
Slippers are chic. The store is great.
Slippers are just super. As I received I was afraid that they were small. I wore a couple of days and everything is wonderful, the fur is a little Yale and slippers became what you need. Very warm, I do not even wear socks. Soft. Highly recommend. The store Thank you very much.
Soft warm
On November 19 I ordered, on December 11 I received at the point of issue (Moscow region). They come to the pollen. Inside, air pillows are laid. Sneakers are very cool. Not malomerki No defects. Size 42-43 on the "Insole" 26,5 cm. Light and comfortable. The store is a spirit, responsive and sociable. At my request, I replaced the size.
They are late to come but they are like in the picture and very warm I like to recommend them.
exactly like described
Me encantan
Lovely, comfortable, warm and arrived very fast. Very happy
Cool sneakers and autumn quickly came to Kiev. The only thing, I missed with the size. On foot 25, our 39 size, you needed to take on a smaller size definitely. Insert the insole is not an option, or it will fall out, the native insole is sewn deliberately around the entire perimeter. Stitched even outside everything. Look glamorous. Spring. You only need to get into the size. Reccomendus, cool. The photo was made on a husband with 42 size, that's it in them perfectly. And attached a photo with its Slipper at 39 size, so that there was a difference. Thank you
OK