SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came a broken screw
Tres belle chaise. Livraison très rapide. Mais attendez à galérer pour le montage car livrée sans feuille de montage…. Déçu pour ce côté là.
Very beautiful chair, would recommend.
Contrary to what is indicated the seat is not genuine leather but faux leather. To see the use but this plastic material seems A little thin and fragile. There is no instructions and it's a shame because there is an order to respect (the cushions are to be fixed last) and the destination of 3 screws of slightly different size is not explained. There are some small scratches are on the corners. I hope. That will not hinder the use
best deal ever... amazing quality, good construction, nice finish, came in 5 days. can say nothing better. Buy it without doubt.
I never received my chair and they keep on telling me there is something wrong with dot color Do i need to change the color and when I say except to change the color disable your scent immediately 7-10 days but I'm not wait for over a month Anna still not receive my chair
Fast shipping, very beautiful. Faux leather jacket.
Very beautiful, beautiful size and finish. For the price it's perfect. Fast delivery in just under 15 days. Very happy with this purchase
Very good quality but received with stripes everywhere
The product is not with real leather as mentioned, and the fake leather is dirty and can not be cleaned
It's not a Genuine Leather Cushion. I DO NOT RECOMMEND.
Item conforms to the description of good quality. Arrived quickly I recommend the store. However very bad communication, not very responsive.
Perfectly matches the products presented, very well finished perfect
Very quick in Italy in six days lack instructions for assembly and the seat is not leather but considered the price a good product
Very nice chair but you have to be a little handyman because you have to make holes again because they are not all in the right place, a pity but good value for money.
Looking perfect. Nice quality. I'll post some pictures when i have have them installed
I am very hapoy with my New chair. I have some remark - is not genuine leather, it is PU -there are no instruction so putting together the chair can be challenging.
The chair looks well. But it came with scratches due to poor packing inside of the box. The box itself was intact. At least 3 holes have wrong placement and screws can’t be fixed. It might have stability issues on a long run.