SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's okay. The goods came quickly. No marriage. Corresponds to the description.
Très beau tout doux a l’intérieur est plutôt lourd donc c’est de la bonne qualité
This sweater is great, super quality and the price too
Cool sweatshirt, I advise)
Cool hoodie, it goes oversize, I think, ordering the size s (like I) will be enough for you)
Delivered within 1 week!! It is very thick and has a good quality, the color is called what lighter than in the picture but it is produce them topp<3
Top, good material
Very nice sweater just take a size above for an oversize effect, the sweater is super beautiful, soft and it keeps warm
The fabric is serious well, it is really hot not at all disappointed
Corresponds to the descent and keeps warm. I recommend
<3cute
Fast delivery and product corresponding to the description. Very good quality.
Very nice sweatshirt
Sent after 6 days, very cool hoodie)
Толстовка супер! Продавец супер!! Доставка нереально быстрая.. Спасибо огромное!!
It came in Kirov for 2 weeks, very cool hoodie!!!! Delight!
Super pretty and very good quality, I recommend.
Super beautiful I took a size above but it is a little big
Good quality, quite thick and very beautiful :)) I like a lot
It comes quite large, very good quality.
Hoodie is very cool!!! soft and quality norms
love it i bought a size up for oversized fit
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very good quality hoodie! it's not the usual aliexpress synthetic bad quality, it feels like cotton. i'm 5'1 and 100 lbs and it is oversized for me and covers the bottom. would recommend to anyone
Amazing hoodie, don’t hesitate to buy. Definitely worth the price! Quality is amazing, thick, warm and so fluffy inside, check out my insta please! @juliabelzaa :) Fast shipping too, I wanted to buy this exact hoodie for £40 from a brand then gave up as no code was working and I find this!!! SO HAPPY
Really great, yours warm, super nice material, love
I like a lot too much sweatshirt there is nothing to say it is perfect and the material is great
Incredible!! Exceptional quality and product litterally identical to the photos !! A blow of heart
Really surprise, quality at the top! Well cut as in the photo
Super! But I would like an elastic band downstairs more freely
Very cute. Looks just like the picture.
very very comfy!! it’s really soft and comfortable, so i recommend getting it 100% :) + it came pretty fast didn’t even take a month to arrive so i’m very happy about that
Cool, good quality, take on a larger size, if you want an oversize
Package came very fast, material is amazing, it's very cozy and soft, print is also very fine. It's very cute, size fits perfectly and quality is good. I love this!
I loved it, I loved it big and I asked for an L and I think I 've passed myself haha but I still love it.
I took an xl because I usually wear large but this fit perfectly , recommended 100% the fabric is good and it’s just like in the picture
I got a sweatshirt with a curved pocket. Right there. The store returned half the cost. But on the card the money has not yet come :))) I hope, because of the Chinese holidays :)) and so a good thing! Probably. If the pocket was exactly sewn :))
I'm 40/42 and it's good, effect a little oversize
Very nice sweater and good quality and received quickly
Very good quality, completely matches the product description.
Produit conforme - mais le sweat taille petit. J'ai pris un XL qui correspond plutot à un L niveau buste + manche et à un M niveau de la taille.
Perfect it is incredible, go!!
Los colores son diferentes a la imagen pero igualmente es muy bonita
Quality: perfect Color: compared to the photo, it's different but it's nice anyway. Size: S Delivery: I order on 29 jan and I received it on 3 Feb
It's super comfortable warm and very pretty. It's just like the picture.
Size XL for perfect 1m75 it gives the same oversize effect as in the photo! Really very satisfying for the price it is very warm and soft inside (20% cotton) Very fast delivery! In 1 week I recommend!
The goods are good, quality, small shortcomings with a stitch, but we settled with the store)
Chic sweatshirt. Corresponds to all the descriptions of the store. Not thin, keeps the shape, the fabric is cotton. Very fast delivery.
Super nice I recommend
The sweatshirt is really cool!! But take always a larger size if you want an oversize