SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
the store was quick and communicative since the post office didn’t deliver it and i had to pick it up. but it shipped VERY quickly. the shoes are nice and light and will be good if you have wider feet than mine. the only reason i took one star is because i didn’t realize the material was kind of fake suede and will get dirty and can’t be worn in rainy weather
me encanta súper cómodas muy contenta
super cute, sturdy and comfy to wear. non slip sole. nice casual sandal!!!
very cute gotta learn how to walk with these though
Cute shoes, and very comfortable. I should have gotten my usual size 8, the top part of the shoe is just a little too loose. The platform feels very stable to walk around on.
this came in less than a week and the material doesn’t feel cheap at all. 9/10 good buy but it smells like someone smoked the packs of cigarettes
Beautiful and comfy shoes! they are great quality and are very cute! a slight brand-new-shoe smell but it’ll go away. & beware of toes sliding out towards the front if prone to sweaty feet. but i recommend!
Fabulous shoes. Perfect fit to size. Nice height. Vry happy with shoes.
they’re a little hard to walk in because the foot in not secured, but they’re definitely high quality and we’re packaged very very well!!!
Thank you... Delivery lightning... The goods are good.
sooo cute and comfy :) came super fast! def worth the buy
Poor quality shoes. Like foam. Would not order again.
cute, tall af
Omg super cuteeeeee! They literally fit me so nice and they are surprisingly comfortable. I normally don’t wear heels butt these feel like I’m walking on normal shoes. Really happy with this purchase
Not the best quality it’s a bit dangerous for the feet because it’s not holding the leg but soooo pretty
Good sandals, heavy, like quality, on the foot of 25,0 cm 40 size is excellent! Thanks store
Sent right and nicely packaged, the shoe is wedge type with high heel about 9cm back and platform 5cm front, tough sole and soft skin-type cover, ideal for summer or spring with your favorite socks. I recommend your number habi your al.
high quality, very comfortable, 23,5cm I took 37, I have narrow and thin feet, recommend 100%
Perfect seem to be sent to my measurements, I was fascinated
Ok so I really like them. Fit nicely and good quality. What I like about these is that they have a grip so when I walk the whole shoe moves with my foot and the back doesn’t just flip