SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The shoes are super beautiful!! Conform to the picture Outside very well, Average quality interior I recommend, pleasantly surprised given the very low price
Krasivie and teplie, my 37 razmer, brala 38 and oceni horoso pothodit
Thank you very much
bien
I liked the comfortable, warm, light. There is a minus they are slippery.
Продавец отправил товар на следующий день после заказа. Доставлено быстро за две недели. На р.37.5 заказала 39, подошло отлично! Ботиночки удобные, легкие, мягкая подошва. Подходят до 0 градусов. При минусе уже холодновато( тонкая подошва) . Рекомендую!
super
Too nice received in 10 days
They are perfect as the store describes, they have a small pocket where the zipper, they are warm and very pretty
Took 35 r-r on dochkin 34. As long as you like.
Perfect super well stuffed, this is not the comfort of 1 brand but it is perfect and warm
parfait
Спасибо! Товар соответствует описанию. На мой 38 взяла 40 и не прогадала. Рекомендую!
Very nice boots and look good material, super fast delivery before expected coji one size plus having 36 coji 37 go perfect
Clearly, I have 39 Russian.
제품 잘 받았습니다. 올 겨울 따뜻하게 보낼 수 있겠네요..^^ 신발도 가볍고 가성비 좋은 것 같은데 밑창이 좀 얇아서 금방 마모될것 같네요..^^
מהמםםם and comfortable
Magnifique
superrrr
Beautiful, light, just right
Perfect too beautiful
Cool, soft warm. on its Russian p.38 the length of the foot 24,5 cm took the size 39. Excellent.
At 38 took 40. They are small and they are on a narrow leg. the seams on the bone are very pressed.
Super comme sur les photos
Sneakers are super, the size approached perfectly, the thread does not stick out where, on the leg comfortable. With the store did not communicate, the order was sent quickly. Recommend.
Good sneakers, came on time. cold-25 passed successfully, do not slip. very like.
Sneakers are really warm, very light, ordered 38 size, he and came, only they are more likely to fit 37 Oh, sorry of course, but I did not get upset, my there will be a gift for the new year!
всё отлично! запаха нет, швы ровные. Мягкие и лёгкие!)
Perfect unless mistake on a shoes it's written upside down
The size was selected according to reviews, on my 37,5 ideally sat down, look completely like in the picture
Crossed in delight, convenient not for Russian frosts so in the car run, or by car ride
Hello it's a good quality but the size is too small for size 39
Awesome! Size 7 turned out to be large on the European 35
perfect
Beautiful as described and seen in the picture, super comfortable and hot I love them I recommend, they only took a week since the order was placed to q was received, great service
Very good shoe according to the photo, I'm 36 I took 37 and fortunately
Very beautiful, super warm and comfortable, I recommend
They weren't for me, they were for giving away. The right size and no problem, super comfortable and warm, perfect for winter. I hope they last.
Looks good, time will show that with quality
They are very pretty and very warm. They cut a little small...
The parcel received quickly, everything is fine. Shoes are the same as in the photo. Thank you!
Very warm and very comfortable. He arrived a week early. Graciassss
Fast and neat shipping-correct product-to recommend! ***
I arrive in 14 days. They're just like the store's pictures. Regarding the seller's size chart is true to reality. Since the measurements you put are from the inside of the boot. So that they will not be very fair if you are to the exact extent to ask for one more number. In my case I was between two sizes 38EU and 39EU and reading other comments of which small size I took size 40EU and left a little large would be better in size 39EU. But good nothing that can't be fixed with another template. They're very nice and warm. Happy with the purchase.
Very pretty and comfortable will just add a sole and more to be comfortable
Super fast
Sneakers cute, on the leg look decent. Size fits. They did not communicate with the store.
Tropppp beautiful perfect size. I will recommend another pair
Comfortable and as in the photos I make 36,5 and I took 37. That size just, so do not hesitate to take a size above your
Impeccable I'm super happy with my very comfortable purchase