SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of 4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
To Moscow in 10 days. The goods are not tracked. on the size 24 cm took 9, normally even a little loose
rapide, conforme, taille comme indiqué, ++++
Such as the photo are very comfortable and warm
I bought my wife, comfortable, soft, for very weak frosts
They're very good. They have a finish in perfect condition. My number is 23,5 meters. And they cojied for their equivalence on the scale of the ad. The ones who sent perfect stan on the foot. They're very economical sneakers. Fast shipping to Spain.
Love these so much! I just wish we had grass instead of snow outside so I could wear them all the time. The delivery was faster than expected, Thank You!
I love them less bad that I ordered a number plus a 38 because they are more fair but I am delighted store 100% recommended
Article conforms to the description and book very quickly
Fit perfectly! Nicely made, good material.
All right, and fast.
Very nice! I love them.
Fast shipping. Top quality shoe. מאד heats and comfortable. In I measure 38 took Measure 39 and it fits exactly.
пришел товар быстро, внутри мех, на боку маленький замок для красоты, мягкие, удобные, даже не ожидала. размер в размер, шнурки длинные. продавец супер
Arrived after two and a half months and also took one more size and it is still small
très belle comme sur l image
I love it. It's just like the picture and close in time. I'm in love with my boots and they're very hot.
Such as the description
36 размер оказался чуть меньше, возможно разносится. Пока не понятно, качество вполне приличное.
Very comfortable, the size coincided.
Iguales a las de la imagen
The order went 43 days to Greece. description exact, all as in the pictures. Malomerki, and on the declared dimensional grid of the store-correct. At its 38 size (24 cm) I ordered 40 size and on a thin socks or tight pantyhose, sat down well. If you want to dress with thick socks, take another size larger. I liked it, everything is as stated by the seller. Thank you, I will order more!
Thank u So much for resolving the problem very good store i will buy again
My third shoes!
Very cool first walkers, kupiłam size larger and are good. Fast Delivery
Cute ankle boots, the size ordered with a "margin", came only :) well suited for small, dry and not very cold winter. The pri-10 in them is already cold.
Just super, fits perfectly
Come in a week. At 36 the size of the daughter's leg ordered 38, this is 7. just right. A little fur will fit, I think you can wear a sock
Very happy, beautiful shoes, delivery time in you little long. No regret.
Perfect. looks great
le top !!! trop belles ! un beau rose poudrée ! conforme aux photos et à la description, chaudes mais pas trop et confortables . livraison très rapide , emballage correct
Excellent, warm very, superrr
узкие детские
Suck like the photo and warm
this store is scam and does not admit their mistake this seller deceit prevented me
בסדר גמור
Came two weeks before Bashkiria. At 37 times took 38, perfectly approached! Warm enough. On the quality of parable There is no, I recommend to buy. Look at the leg very well, soft, comfortable.
Hi, I'm very happy! Because my sister's gift and come very quickly! It's a great big store!
Boots are good. In Russian 37,5 took 40. On a warm socks is good. I think up to-5 will do. Light, soft. As will be worn-I'll complement tomorrow
Perfect exactly as described. Very good quality and good materials. Good size and quick shipment. Very happy with it.
The price is not bad, the shoes are beautiful.
I got the order. Excellent boots, fit in size, on the leg look good. At its 37, took 39, excellent. Thank you. Previously, I did not communicate with the store.
They look very beautiful. Done neatly, qualitatively. We will find out how to use in a couple of months. As long as satisfied
We are really good in super hot I love
Super crosses, I recommend
Delivery took 1 month in a single parcel. And almost a week after customs, the parcel did not move, probably in quarantine. The workmanship was pleasant, thank you to the store.
Unexpected quality. it's really worth the money. the size fits
Shipping very fast. Very well the size adapted to the European one. Very comfortable, warm and they don't weigh
She's her great
I ordered 27.11 came in 8.12 in Belgorod region The store is sociable. As for the goods: it was packed in a normal Purp (if it were to go through the mail exactly would have crumpled), externally, the crosses are sewn neatly only in the language on the inside of the threads that can be cut off, the sole is rubber, on the outside there is a zipper and if it is unfastened, then the lining will be visible, in height just below the ankle but the tongue is high. As for the Inside: The fur is of medium length, which is applied over time, but warm. I walked in them for 5 minutes and the legs were hot. On a long 23.5 I knitted the size 8 and they are a little big even on a warm sock it is necessary to consider that the fur will fit and you can safely take a smaller size. And so I'm happy with everyone. As will be worn will write later
Excellent, look beautiful, warm enough. Shipping fast. At 24-24.5(38 RUS) 8 villages perfectly)