SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cute sneakers. The size approached, a little wide. The store sent the goods quickly, added color shoelaces and red bracelet thread. Thank you.
I 've ordered it several times. Delivery fast. The quality is excellent, the second season of wear.
Everything is super. The size approached. Gifts are nice to receive!
Excellent sneakers, came on time, I really liked
Forgot to write that the store put the bracelet as a gift, thank you
Very satisfied. Póki what anything with them not happen after 3-4 czyszczeniach.
Very nice sneakers.
Very much like store Thank you
Completely corresponds to the description, the size selected by the table-came. The quality is satisfied. Seller recommend
Good sneakers, comfortable, size mesh true, track tracked
Very much like store Thank you
They're super! Leather, soft, thin, just for the summer. Exceeded expectations.
The sneakers are cute, the size mesh matches, sewn neatly. The material is combined, most of the leather, but also leather inserts are, in principle for this price normal shoes, on the leg sit comfortable and look decent. The product is satisfied, thank the store. The track was fully tracked, delivery took about a month
My love. Shipping long
The sneakers are bright, beautiful, the sole is soft, hope the smell will blow out. Came very quickly, the store is sociable.
Super sneakers! Bright, light, great! The size mesh of the store is accurate! The sneakers suited perfectly. And I haven't had such a fast delivery with Ali yet. Sent 06.05.2020, 21.05.2020 parcel picked up from mail. Leningrad region. I advise for the summer these crosses!
Delivery about a month, track tracked, not communicated with the store. Fully comply with the description, very easy and comfortable. As a gift of socks and ribbon. The only thing I would recommend for the size more take. They took 39, even without a sock. To buy recommend!!
27 days before Kurgan Customer Satisfied! Approached, even a little freely Soft, light
Thank you
Comfortable, but not in the heat, of course. Looks like skin. On a wide leg, I'm free in volume
Looks great! I am very happy with the shoes.
Cool kedustki! On the Russian on the proposed grid chose 39. With a cotton sock of norms, but I think it would be possible to take a little less. On the leg looks
Thank you. Sneakers are excellent, neatly made, approached the table perfectly. The store quickly contacts, prompted with the size. got to St. Petersburg in 12 days. Thank you again and success in business!!!
The sneakers are cool, came in a package wrapped in a puppy
I took it for my mother's gift. The sole is perfect, the quality is excellent