SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Size is not correct
Very nice shoes. Size according table. Delivery to Lithuania ~1month.
Very wide
The goods did not come. I waited 3 months. Money the store refuses to return.
Everything suits, except in time did not deliver, I had to open a dispute, and so the goods are what I wanted to have
Very good quality
nice and beautiful shoes... arriver in Time and well packed...Serious store...Thanks
заказываю уже не первый раз. мягкие. удобные. один минус-за сезон стирается подошва.
A little small.
Very good shoes, written 40 to Russian 25 just, thanks.
I am dissapointed because i Have to pay again, in România, VAT taxa (19%). You should have apply the IOSS number on parcel and invoice.
Shoes are very soft, genuine leather. At 23 cm ordered 37 size and exactly fit on a wide leg. All day at work passed like slippers, but by the end for a little heel, it should be a feel to keep the shape. Overall satisfied
I liked the shoes. The dimensional grid corresponds. Fit in size. Very soft. I'm happy. Spasiboyo
All excellent, as in the photos, I would ask again again, I recommend to the entire AliExpress community: D
The length guessed, the length of the foot is 26 cm. Took 42 RR. But they are very wide enough that they fall off their feet. Leatherette.
Second order, all leather and super comfortable. Excellent value for money⭐⭐⭐⭐⭐
Very nice I love my size just like the picture
Thanks! A+++++
Cute shoe. Goood quality and size 40 is size 40
I ordered 8.5 for 39 size they turned out to be a maximum of 37. Beautiful shoes, it's a pity that did not fit
Very cool, liked, ordered more. Soft, comfortable, store recommend, goods delivered quickly
Thank you to the store, the shoes really liked, fast delivery, ordered the insole 26 cm 42 R. Everything is clear. wish the seller success in business.
оказались большими. 41размер на стопу 24. 5.перезакажу
Moccasins are cozy, soft, cute. At 39 Russian took 41 Chinese (P10) well, freely.
What a horror I was expecting my size 10 moccins and they sent me 12 I don't want to order anymore
The quality is very good. Soft, light. The size corresponds.
The goods is according to the photo
The goods are good. Delivery is almost a month.
The product matches the description. These shoes are very comfortable. The shipping and the delivery were fast. Thank you
Soft, comfortable, nowhere press and came quickly. Thanks store
It's very good. The only remark, this shoes on a very wide leg.
Shoes came very quickly, weeks after two. Correspond to the description and picture. No marriage. Packed in a postal bag, not even in a navel. And inside into the package. The sole is rigid, and the top is very soft, flaky, I'm afraid they will not hold a leg. And under the rain to get-I'm afraid immediately deformed. Slightly small. On a narrow leg. I'll start wearing-I'll add a review.
The quality of the goods was pleasant. delivery in 18 days. i recommend the store.
The shoes are soft, neat, but they came for a larger size, and so everything is fine
Кожа не натуральная
Фотографию предоставить не могу, потому что заказывала бабушке. Но она всем довольна, размер соответствует
Соответствуют описанию и размерной сетке. Беру второй раз. Мягкие, удобные, что ещё надо для прогулок? Украшение при надобности можно обрезать.
Мягкие и удобные
Качеством товара осталась довольна, но не угадала с размером, немного маловаты.С продавцом не общалась.
The size 39 ordered was smaller than the standard 39 in Europe
tardo mucho más pero si llegaron
Замечательная обувь,мягкая и удобная. маломерки. размер выбирала по сантиметрам
5 звёзд авансом, посмотрим как будут в носке. Размер 41 соответствует на длину стопы 25,5см. Цвета приятные: светло синий и бежевый. Мягкие удобные. Возможно подойдут на широку ногу ( у меня средне
Немного не угадала с размером, маловаты слегка. Надеюсь разносить. Отличные мокасины на осень.
пришел товар быстро по размеру подошёл удобные рекомендую
заказываю уже второй раз, очень удобные, мягкие, в этот раз заказала в двух цветах, синие и бежевые. Старые тоже ещё носить можно, не порвались и форму не потеряли, но немного провалилась пятка, но с учетом того, сколько и как я их носила, это нормально...
The shoes are very comfortable and of good quality. This is the second pair I ordered and even though, it is the same size as my first order, the second pair is about 1.5 cm shorter.
Loves it . My mother loves it they are so comfortable
Very soft and comfortable. Usually buy European shoes 39-40 by width 6-7, these shoes fit perfectly on my problem legs. come quickly. The track was tracked from the beginning to the end of delivery. Thank you to the store for speed. People prefer comfortable shoes recommend. But how they will be worn time will show.
Хорошие мокасины, мягкие удобные. Цена привлекательная. Идут размер в размер. Я подстраховалась, взяла на размер больше и они действительно больше. Доставка около месяца. Закажу ещё и вам советую. Продавцу спасибо за качественный товар.