SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Smaller than I expected but still good
I thought the strap would be shorter, but nothing terrible. Bag fire
There is a small smell
Received quickly, a little deformed, not critical. I think I will.
A good handbag, the quality of the mass market. There was a little smell, but it was very fast
The bag is chic! No smell and flaws. I came to Moscow in 3 weeks. Well packed, inside was a bag, so as not to change.
The bag really liked, comfortable, roomy, no threads stick out, the only thing, which gives artificial skin-a bright gloss, but for me it's not a minus.
Quality satisfied
I came very quickly. I'm delighted with her. Looks expensive, beautiful. (Height 150 cm so the handle is long, do not pay attention). Definitely advise.
The bag is super cool, I'm delighted, the wait was justified. Slightly crumpled, but I think, in the process of socks will smooth out
A good bag, as in the photo, the packing was very good
The bag went very long in Ukraine. Maybe because of the virus, it's a problem. There was no unpleasant smell. The fittings are all whole. The bag is clean. Everything meets the description. Good length strap. There is a lining and an inner pocket on the lock. For its price, the bag is super! Looks stylish. Advise
Sent the order immediately. Excellent bag, inside a dense lining of black color, there is a small pocket on the lock. It was packed in a pu bag, dust, inside a package with air (in the photo without it).
Packed well, but I thought it would be darker.
Cool Bag!)))
Exactly as picture
Stunning bag, one of the best purchases.
Just delight!
I love this bag! I wear more than a month almost every day! The hand stretches to it, although I have a lot of bags) fits almost under everything in the wardrobe. Very comfortable shape, small but spacious. Quietly includes a small wallet, phone, and every little thing) came about 3-4 weeks.
Corresponds to the price. Calling a masterpiece is difficult, but you can walk.
The bag is good for such money. Seams are smooth. No smell. Happy with the product!
Nice bag. The store kind of packed as could: plastic bag, cloth bag, inside air. But still came crumpled :( I hope to smooth out. The accessories are gold. Thank you!
The packaging is super, everything matches the description, the quality is good. Recommend it.
The bag is cute, compact, the lining is durable. Matches the photo. My belt is not very comfortable, it is better to crack. But this is not a question to the store. Generally pleased. Delivered quickly.
Very nice bag. thank you!
The bag is beautiful, no damage
The nursery was standing. All the Bula culk Shob did not know the hour of the transport. Garna bag, Taka yak in the photo.
The bag is good, everything matches the description
The quality is super. Take it! Black
Very cool bag, sorry, lazy to photograph
The bag looks ugly, disgusting leathers. The color is warm Brown, looks cheap. I do not understand people who admire quality. Ali can buy a cool bag for ~ 1 K, but this is not the case. Seller without problems accepted the refund-for this 5 stars
Because of the situation, the parcel was not sent for a long time, but it is a little bit. The quality is quite decent. The seams are not stuck, the lock does not eat, there is a small smell of plastic. Of the cons is too gold fittings and color, in the photo it is saturated-Brown, in life more chocolate, with a small reddish tint. But overall looks good. The packaging was reliable, inside was the package with air, only the handle was rusted, TC lay folded inside. Happy with the purchase
Corresponds to the store's photo. Satisfied with the quality!
The bag is good! Arrived in 11 days in Novosibirsk. I advise to take, let us see what happens when wear it.
The bag is just super, highly recommend
Looks cheap because of the color (the photo poorly transmits the real color). It is better not to take Brown, but to choose in some other coloring page. In general, the bag of norms. Reached Minsk in almost two months.
Bag is beautiful and just what I wanted. Took about 3 weeks to get to the UK. I gave 4* because the bag is not as big as it looks in the pictures from the company and the strap of the bag is not adjustable, so it really limits how you can wear the bag - but still love it
I liked it very much! Thank you)
Bag liked! As in the photo)
Match the description and fast delivery, thanks.
The bag is amazing! Even the gold fittings do not spoil it.
Cool! Came to Moscow in less than 2 weeks
Unfortunately the package did not reach. Perhaps because of the pandemic, the store accepted the dispute. Thank you.
Bag of good quality. Stitched neatly. The color is different from the picture (in life is lighter).
The bag arrived almost 2 weeks later, fully complies with the description
Stylish, quality bag, color as in the photo, even in quarantine want to walk with her around the house, I fell in love
Cool
Amazing bag!
The bag is great! Done neatly. The store sent the order quickly.
The bag came fast in 14 days, the quality is super. The smell is present, but not sharp. In order to wear a bag over the shoulder strap is short, but in principle it is possible.