SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Color much is different than this from photo
How come this order is delayed
Super
joli mais pas confort
מהמם
The colors a little bit darker then the picture but it’s all fine it’s very beautiful!
shoe doesn't fit
I got both shoes off, Broken Sole, very poor quality, opened a dispute, I'm waiting for response.
The product is beautiful good quality came as described in AD. Arrived on time, is comfortable material quality.
Too smelly! Quality so bad !
Quality is regula
They're awesome, cute, I'm 37 and the size is perfect, it doesn't look very good and it's good in height! They're worth it.
Bought a pair in wine red 3 years ago and they're still intact! Thought I'd try a pair in black, and I'm just so in love!
Good for the price but not the best finishing.
All in all are cute red shoes and instead are a vinaccio's expecting
Os Sapatos são bonitos
Beautiful
They're beautiful a long time ago I was looking for a shoe like that the only problem is that it has a lot of tacon
great
Love it
trop mimi, Bell je recommence
Beautiful shoes at unbeatable quality/price ratio, product description on the exact site, no surprise at receiving the order, only the packaging at shipping could be improved; despite my apprehension to receiving the product, there was no problem of degradation during transportation. Thank you to the store, nothing to complain about! Received from China to France in 21 days
Exact size and shoes are equal to the picture✨
Just perfect
They're very nice. They fit well no matter whether your foot is wide or your ankle wide. The heel is relatively high, so keep in mind knowing how to walk with high shoe. The material is velvet.
Shoe shoes size, but knew had asked above because like them loose
Super excellent and very fast service, and super fast shipping also. Item was as described and very much enjoyed receiving.
The shoes were great to me, I thought malomerki on my 41 R, bought 43 were very large, the quality is good. Who will order your size