SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hello, very very disappointed! I ordered a sweater dress like the picture while I was sent a little sweater; And that's not honest!!
it is more synthetic, but still nice
I wouldn't wear it as a dress 2 short.Nice tunic length sweater.!!
Delivery fast thank you and only, the dress is not factory left product do not recommend.
My og 83, OT 64, OB 87. Thin knitwear, does not match the photo. The collar needs to be bent inside, so that it looks more or less. In general, for home things is normal, you can not wear the way out.
Sweater great, unfortunately have hole. But store quickly and efficiently udzielił response, and also turned part money under the compensation. Recommend take size bigger
Super beautiful and soft very comfortable really white
Beautiful! Super soft, looks just like the photo, perfect size, I asked for an M, I measure 1.72, weight 60kg,
The blouse corresponds to the photo. The quality is excellent! Shipping fast. Thank you store. I'm very happy! I just got it, I did not measure it yet, but I already know what I will wear with pleasure! I recommend the goods and the seller!
Заказ шёл юг Красноярского края 20 дней ,отслеживается. Заказывала 11.11. за 1215 руб. больше оно и не стоит.Я 160 рост,74 кг.вес,брала размер L ,сидит очень свободно,длина до середины бедра,рукова нормально,не длинные. Туника прямого силуэта, плечо довольно сильно опущено, воротник- короткая цельнокройная стойка ( не заворачивается). Ткань довольно тонкая,приятная ,цвет ,совсем немного, уходит в молочный. Качество среднее, из- за того,что ткань тонковата, вещь не" держит форму" , а значит не " сидит " на фигуре , есть торчащие нитки, отсутствуют бирки.
More like a jacket along the length is short. The quality is excellent very soft. Wearing on the body is nice.
bonjour le produit que j'ai commandé ne correspondent pas à ce que j'ai commandé très déçu
it's ok! I didn't wear it yet but looks fine. Very quick delivery. Thank you
Average thickness so it will wait for me to worse so satisfied with my sweater I recommend take a large size wide it is more beautiful thank you
it's like the order and perfect
On Ross RR 48-50 mealenkoe.
Perfect for lenght 1.60 and bust90
The sweater is basically good. Very soft, pleasant to the body
The tunic is good in its protote, you can variate as you like, with belts, with scarves, bags and shoes. It will always look different. When I put on myself, I enjoyed the feeling-soft, delicate fabric. I decided to order and in black, too, but the size is larger to feel freer and not mistaken. Look even better
Not on height 176. Short. Without losin you can not wear
Товар не соответствует описанию
Order a large but on me was too small
свитер на мой рост 170, длинный как на фото)) очень мягкий, спасибо большое))
A soft sweater, I am medium, and ordered Large - good idea. Love it. Thank you.
super merci à vous
Very good quality satisfied
Perfeito
Similar to the photo,
Very nice. Good wool. Recommended
Not like the picture... And too short very disappointed!!
Very short compared with the picture
Delivery a little slow, good quality product, very classy while being simple and comfortable, thick and soft fabric, good cut, I like it a lot
The picture is better, until Mo 1,5 months
Its too small
Very beautiful and soft, invited white arrived Black והחזירו got the money.
Diferent pictures. Dress is much more tight.
Mostly I wear XS, took M for this, but it looks like a simple sweater, just little bit longer. If girl wear XS and want to look like in photo, need to take XL... quality is normal.
XL size corresponds to the European M size.
Not as long as in the photo
Super ! Thanks !
I like me very much but i stay very fair, i'm wrong in size. but now i asked for an xl
Good and nice fabric
I am sorry to give this rate but the size is not good at all. XL size corresponds to M in France