SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great buy! Good quality sweaters for your money! Recommend! Very pleasant to the body. I do reviews in my Instagram: sania_pateeva
Insanely soft and tender, well stretched
To the touch is incredibly soft and immediately visible that warm. I came quickly.
очень приятная на ощупь, пришла в срок.
Turtleneck chic 10/10 But I'm a little small) I took my L, it's better to take a larger size, it's small: D The fabric is soft and does not smell, it came quickly, it will be perfect for the autumn season))
Size L at 44 Russian is too small.
Size did not fit,, sleeve short,-return, money returned
The quality is unpleasant, slippery
Шикарная водолазка! Качество отличное, мягкая, теплая, приятная к телу. Торчащих ниток нет, доставка быстрая. ОГ-74 ОТ-58, рост 162 В подарок положили миленькую резиночку, спасибо! Очень довольна покупкой, всем рекомендую.
Small size, color is not exactly the same as the picture
The jacket really liked, only the size L at 44-46 is slightly short (sleeves and bottom).
Stretches, cool turtleneck, pleasant to the touch, comfortable, the threads do not stick out anywhere, the goods came a month before St. Petersburg. The store put the rubber as a gift, thank you, very useful)
Thank you so much! To the store. The goods came quickly, all as in the description, very satisfied with the purchase.
Shipping took 14 days, way longer than promised but at least it didn't take a month. The shirt is very comfortable and fits well. The sleeves are pretty short though so you might need to size up.
Quality is good, but small size
Perku ne pirmą kartą, kokybė Labai Gera. Greitai atsiuntė.
I take not the first time, super,
The parcel did not come from February, but the money was returned.
The size is L but very small, the size is children's.
I received in Australia after 12 days. The fastest delivery ever
Turtleneck is cool and the quality is good, but the size L at 44 was not enough (I will order a bigger size.
Really nice, great quality, soft material. The lighter colors are a bit see through. My 4th sweather already! Definitely recommend!
Very cool jacket, elastic and very soft to the touch.
Very good quality to the touch soft and warm recommend
I ordered 20/04 arrival 28/04 very fast. The material is very well just the size is small. I ordered size L but it corresponds to a size S. Thank you for the gift elastic
Very good quality. the store put two rubber bands as a gift. I recommend.
Super. I'm sooo happy. Odorless, Sooo soft. I'll order more, now. Different color. Definitely 5 stars.
Very good turtleneck, nice, gentle material. Take it, you will not regret it! But it will look beautiful on skinny girls, up to 44 sizes. Thank you to the store for the gift (rubber for hair)
All OK!
Delivery just over a month and a half. Quality sweater is good soft cozy. Thank you!
Very nice quality, I order again.
Thin, nothing special
I got married. AliExpress returned the money, eventually received a turtleneck for 170 rubles, but with marriage. (strips are brown). Her sleeves are very short. It's not even 3/4, it's even shorter. I'm not very... Dont advise
Very soft, pleasant to the body
Excellent turtlenecks! Neatly sewn, for height 160 length is sufficient. Colors are beautiful. In live they are paler than in the photo of the store, but it was expected.
I ordered the largest size, the sleeves are still short. There is no smell, delivery is fast, pleasant to the body. As a gift put an elastic band. Thank you.
Came fast. Ordered M usually wear S and it is great. Soft stretches. Top
Super! Fast delivery, good quality, fabric is very soft and pleasant to the body:) for 175cm took size M. Sleeves are long enough.
Fabric excellent
Cool, only short (
Супер,мягкий,комфортный)
Товар пришел быстро, соответствует описанию, но есть одно маленькое но, горло для меня показалось узковатым, прямо чувствую дискомфорт, еще подумаю, но наверное буду возвращать товар обратно.
Turtleneck came a little different color in the picture it is pink but in fact coffee. Before Tatarstan went 4 weeks, I really liked it, I recommend the store!
A good turtleneck, slightly shines through, on the OG 89 sits loosely, I think for large sizes is also easy to fit.
The product is really soft, sews do not itch. I think I should have ordered S, since its a little loose around waist. My fault, not stores. Its little see through around collarbones and theres a quite too much space in the armpit. Overall I like this sweater, and I think about buying another one in black. and the hairtie was a cute surprise
Small
Excellent
Quality is super. But at its 48-50size L turned out to be small
I liked it, soft. Thank you.
Mom liked it.