SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The sweater is great, very good quality, consistent with the photo and description. I am very surprised by the quality. It is very comfortable. I recommend this article. (Sorry I do not have the sweater with me to make the picture) but in any case you can go with your eyes closed.
Super this juz second ktory kupilam Recommend with calego heart
Really cute top that looks like the photos. Super soft too. The only downsides are that shipping is slow and the top is cut pretty small, so you may want to avoid it if you normally wear a medium in US sizes or larger.
The blouse is soft, pleasant to the body. Does not have an unpleasant smell. (My size is 44-46) I recommend!
The quality is really top! I have a slight defect a string that comes out but it's really great. And super fast delivery I'm surprised
It took 40days to come to my country, but I’m very satisfied with the product.
Very soft fabric I like it , the same like on pic , but took a long time to reach me
The jacket is awesome, soft and odorless. after washing did not change.
Everything corresponds to the description, does not have a smell, is happy with the purchase. Probably better sit on the chest more, well .. nothing, I will survive :))
Nice jacket. Only at 42(xs) it is large enough
Beautifullllll
Material of good quality and very nice. I took it in 2 colors and at the top. Delivery in 1 week via France
Delivery just 10 days very fast, nice material slightly transparent. Very nice sweater. I recommend
Superb item packed and super fast shipping! Thank you for everything
Fast delivery, amazing quality and so soft im in love ❤️
Very beautiful turtleneck, I wear without removing, excellent quality, color as in the picture
Very good, except the seams are a little poorly done and not straight but otherwise good.
The parcel came very quickly. I liked the quality, there is no smell of unpleasant! The fabric is very soft and pleasant. Order, you will not regret.
Mike in thé pictures. love it
Superbe !! Transaction parfaite
Item was great, straight stitching and perfect condition, but shipping was very very very very long. Purchase protection almost ran out and item still hadn’t arrived. All good now though. Hopefully shipping in the future will be faster, otherwise good product!
The shipment was so fast!There was a slight twist in the thread.I'm worried if it'll be torn when I wear it, but the design was so cute that the store's response was smooth.
Looks amazing. Shipping took long
бастрая доставка всё как в описании ткань приятная к телу.
Gorgeous! beautiful
Recommend.
Fast shipping and item is very cute and soft! I may order more in other colors....definitely recommend this product and store!
A little bit small but great quality
Perfect fit on me, US size XS. did not come in the same shade of blue as in the store's pic but still pleased.
Good.
Once worn and sleeve both completely torn open!
So in love! Quality is amazing and the fabric is so soft
The shirt is very soft and nice quality, only issue is stitching on logo isn’t very precise, but is not a big issue. 10/10 recommend!
Cute turtleneck, the composition is unknown TC tag No, the fabric is soft, the size is suitable for s, the sleeves are short
Just received this in the mail. It’s super quality material and very stretchy. I’ll post pics here soon but definitely worth the purchase!
Perfect
Beautiful!!
Amazing product, the material is very soft
Love it so much thank you so much extremely good material make sure to size up
Beautiful beautiful I recommend
Good thank you
Bien
Soft turtleneck, 46 too tight
Perfect. It is just necessary to wash by hand to disgust coloring. But otherwise great.
Took forever
Item is just like described
Bad stitching on the front tag
Quality is good! Size fits XS-s
Very nice blouse
Recommend! Excellent quality .. size 42-44