SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order the second time, it's chic, Vasey satisfied
The quality is excellent, worth your money. Surface under the stone, matte, straight what I needed! Thank you
A good option for a stylish bathroom! if you do not find much, then the quality is 5-....
Cool quality. The packing is reliable, I even dropped)) but everything is perfectly fixed with foam. Heavy stone! I advise you. All as in the photo
I like it
Внешний вид супер! Доставлено аккуратно. Тяжёлые по весу , как будто сделано из камня.
The upper part of the dispenser is made of plastic (came broken)
Set chic! Quality at the level! Very grateful!
For such a price it looks pale ..
Good pudrate, ale zanato Road
Fast shipping. Nice cups
This is what I wanted, excellent quality, the packaging was reliable.
I already buy 2 times! Wonderful quality! They came in four days!
I went to Kiev for a month. I can not say that I'm happy with all 100%. First, there is not a pleasant smell, some socks stinking gives away, there are chips, I do not think that it should be so, at least not for such Bass. The goods are beautiful. So plastic that u can kill lol
Приехал быстро, упакован отлично, соответствует фотографиям, я доволен
The texture is matte, and so heavy. As on photo
Very fast delivery. Qualitatively packed. I liked everything
Wonderful. Thank u
Good, beautiful set! Heavy, like stone! Qualitatively made, delivery is super fast and convenient!
The goods correspond to the description, executed qualitatively. Delivery-fast, the parcel came in 2 weeks.
спасибо, все отлично...ранее заказывала у этого продавца дозатор и другое....потом заказала подставку...очень качественный товар..спасибо...советую!!!
A beautiful quality set.
Just a gorgeous set! Heavy, the pattern is applied evenly, the accessories are of high quality. Sent quickly, but the parcel for unknown reasons was long lying in Latvia. The store packed well, nothing broke. I'm madly happy!!
Excellent tray, made soundly, very high quality and neat, heavy! There was a dispensary and two glasses. Delivered in just 3 weeks.
Ordered a full set. The store sent in two parcels because of which I first feared that the goods did not come. But the next day the stand came. There was a small clip on the dispenser, but these are small things. The seller is just great! Peace to you!
хорошее качество товара и быстрая отправка и доставка!рекомендую к покупке в данном магазине
Perfect!!! Very good quality
Set really liked, looks just great)
Thank you! Everything came quickly, the goods are qualitatively executed, heavy. The color is white, not cream, which is very good. Recommend))
Мне очень понравилось и качество и цвет, материал
Great stuff. Super made and super packed so nothing damaged. The only spout at the dispenser is plastic, and everything else is an iron solution.
Very nice, as seen in the photographs. Arrived in perfect condition, very well packed
They look chic, very heavy, the material is close to the stone, the spout at the dispenser is plastic, but externally difficult to distinguish from metal
прекрасный набор, тяжёлый, добротный. упакован был тщательно. очень довольна заказом. в описании указано, что не керамика, но на ощупь очень похоже
The product corresponds to the description! Super looks nice!!! Quality and stylish. Delivered very quickly, came two weeks before the specified period. Thank you store. Goods advise
A good set, quality pleased) smooth tactile nice material)
Very cool set! I'm happy! In the store, I would not have found one! Stone! Heavy! Super! Recommend!
I advise everyone! Good quality, fast delivery, corresponds to the description, heavy, but elegant. I did not communicate with the store.
Chic set. High quality. Happy with the purchase.
Excellent goods quality
Very good quality sets, really liked! Corresponds to the description. Worth your money!
Slow shipping but good product.
The most reliable and justifying value is the tray. The bottom of the dispenser under the soap is so fragile that slightly tapping your finger, it seems that you can split. In the photo, marble stains are much clearer and brighter than live. Hope will last long
parfait
Super! Excellent quality + very fast delivery.
Cool quality! Matte ceramics. Quality is super! Let's see how it will be in operation :).
Everything is wonderful, stylish, cool
Very cool set.
Came with a crack
Thank you! Pasylka came without damage, was well and reliably packed. A set of quality material, made of ceramics. I liked the set. I advise this product and store.