SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
This bag is huge! But came faster than I thought! And cheap!!!
Looked exactly like the picture! Appears to be of good quality! Very satisfied with the stores service.
The quality of the bag leaves much to be desired, the straps are thin with a flimsy firmware, especially for a long time will not last and straight say that the bag will will quickly quickly
The model is beautiful the exact color I asked for, I arrive before time. The good stuff.
Yeah, I liked it, it's a proper bag to carry around a lot of things. Thanks to the store for sending correctly.
Bag Super. Recommend. pockets sea. short handles and finishing genuine leather. thanks to the store.
Very good looking. Maybe you can tell a little about the plastic handles, but not too much.
The bag and beautiful closely matches the picture of disclosure. Loved Arrived super fast.
Good quality, great looks, item exactly as described. Recommend to all!
I order the 2nd time, only in a different color, I adore this bag, the delivery is super!!!!, with the store was not about to go.
Great product, delivered much quicker than I was expecting.
Plenty of compartments and it arrived earlier than they estimated! Love it!
Well received and the bag is exactly as described and please see the picture. I am going to have fun of have because he is nice and spacious!
Thank you cool bag
High quality. Nice, sturdy material. Good craftsmanship. Very happy and will order from them again.
It's big! The material looks tough, but i don't like it much!
The bag is cool, only thought the handles will be black, and they are brown
Gray color bag does not have the purple-ish tint as shown in the pictures. Still beautiful! Delivery was fast and bags arrived in perfect condition.
Love it! Bigger than expected but great quality for the price.
I arrive fast, good quality, loved it, super recommended
I like item! Looks stylish! And big enough for my to use as hand bad during airline trips!
Good Shipping of 18 days to South Dakota, USA. Was nicely packaged and have no complaints. Bag is decently large with shoulder straps. The actual handles of this bag feel smaller than they look to where you cannot throw it over your shoulder by the handles, and you will have to use the shoulder straps if you do not want to carry.
Delivery is fast. The bag is good, good. Seams, finishing, accessories are all very high quality. The only thing that is a little embarrassing is the inner lining-it is very rustling. And so everything is fine.
Im very satisfied, and thank you for very fast shipping.
absolutely love this bag. Well made, roomy and got to me quickly
Perfect!
Very well made, porządna bag. Recommend!
my second purchase. extremely satisfied
Amazing! Great quality! Will order from store again.
As always I am in love with these bags!!! and my customers are too. They are amazing!!! I have only had one issue and that was one of my smaller bags was faded and off color, but I contacted the store and they are replacing it for me. Their customer service is one of the best I have found and I will order these bags from them every time.