SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
El vestido es súper bonito y me parece que es igual que en la imagen. Me quedó Justo a la medida, he pedido la talla 6 y además por si me quedara más grande vienen unas cintas ajustables a la espalda. Lo usaré para una boda en la playa.
It is on the little small size
It took a long time, the delivery date was not met
Great communication with store. Custom made. Great quality. Arrived on time. Thank you.
Dress to Russia, in St. Petersburg came in 2 weeks, plus a few days for sewing. The dress is sewn according to my standards, very satisfied with the quality of the dress length. Very well sat on the figure, Nowhere stick out thread. Probably the only negative of this dress is that the cups do not support the chest, there are no bones that would hold the shape of the chest and it would not hang so much and would would would Another minus is the quality of delivery, the packing was damaged. And so in general, very satisfied with the dress.
It's beautiful, just like the photo, good quality and perfect size I recommend I loved it
Conform to the description
The material is smooth and comfortable to wear
Excellent, all working pefectly.
Surprisingly accurate product. I was skeptical that I would receive what the picture shows BUT it came exactly as shown and is beautiful. I would recommend sizing down as the back tie does need to be tied quite tight, I had to alter min to add buttons as what i consider my average size was just slightly too big to be secured enough using the corset tie.
The dress is fine, but it's a fake xq bra doesn't wear rods
Perfect! The size matches and the quality is really impressive
I ordered a customized dress, although the length is shorter than expected but the overall is pretty!! Really liked it and the quality is good!!
Seller quickly sent! The dress is super!!! Everything is sewn smoothly, the tulle is enough! Sits very beautifully on the figure! Recommend
Very beautiful!!!!
Amazing dress! Great quality, marvelous color - more violet than purple, but still very beautiful (see through only on the corset where is expected to be). Arrived few days before the estimated date of delivery, so happy and impressed with the service! Thank you!
it is beautiful, perfectly sewn and the same as in the pictures
JUST AS PICTURED: EXCELLENT. FAST SHIPPING...THANK YOU
Stitched perfectly, one minus-there is no mustache stiffness in the corset, the dress slides.
Just as pictured, made well, quick processing & sending, great store!
классное платье, ткань супер
Very nice the dress and the store very attentive to what I wanted from the dress
The dress fit perfect! I measured myself and went by size chart. It was magical! I got so many compliments! I definitely recommend
Beautiful, custom made and personalized! Thank you very much
Beautiful dress!! The material is well made and the dress is very high quality!!
I love it ,thank you soo much for fast delivery and itsooo beautiful dress . For sure i will order my 2nd dress from you .
I'm in love with this dress. It's beautifully made and the turnaround time was impressive.
absolutely beautiful and perfect, It fits me perfectly! and it arrived was very fast , I'm very happy with it .
The dress is really beautiful super quality for the price! The store is exceptional super listening. Thank you again for everything
beautiful dress, good quality materials I recommend this store
Delivered dress in time, good quality for the price, I will order in this dress store
I’m in love so pretty great customer service
The product corresponds to the description, everything is fine. thank you.
Super beautiful dress. Well packed. Daughter totally happy.
very quick delivery, excellent condition, recommendable store
Fast shipping. Nice product :) Thanks
Just beautiful nothing to say the quality and just incredible advice strongly
It is beautiful. I am lost for words! Thank you so much
The quality of this dress is definitely high-end! Amazing quality and materials are used! The details of this dress incredible!! And the dress fits perfectly I don’t have to do anything to the dress!
Amazing dress! store asked every mesurements and made exactly how I want
Amazing dress!! very good quality! everything as described and fast shipping, l recommend 100%
Very impressed with the quality! Will be ordering more!
The dress is beautiful, good quality I liked too much as the delivery is fast, I'll order again!
Just beautiful nothing to say the quality and just incredible advice strongly
I like my dress very much. The shipment is also extremely fast. Thank you store, you’re amazing.
i really love it. better then i imagine. i recommend the store.
THX very good store very fast delivery 2 week.
Customer service excellent. Beautiful dress for custom order! Will order again! Thank you!
It’s beautiful thank you so much Strongly recommended
Extremely satisfied with the dress! Beautiful material.