SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you to the store, the bag is cool. Especially fast delivery, in less than a week. I will order more from this seller
Impressions of the bag are ambiguous, the bag is branded, expensive, and sent in a box of soft cardboard, the box was all crumpled, one side of the bag was also crum. In the photo, the bag looked bigger, it was difficult for me to even get my hand up there to get something. What I want to note is the speed of delivery, at present, just very fast, slightly less than 3 weeks. If I saw such a bag in the store-I would not buy it, although it may be leather. I decided to buy more bags on Ali not to buy, in the store at least see what you buy, and in the online store-alas...
Excellent beautiful bag. Packed Super reliable, the courier delivered to the door. All locks are working, the seams are even, the threads are not accurate. I'm very happy. With the store did not communicate
как всегда отлично,уже 3я сумка из этого магазина
хорошая сумка, размер для меня в самый раз, вместительная, тяжеленькая, жёсткая. Привез курьер. Хорошо упакована.
Cute handbag)))!!! Fast delivery-5 days by courier service IML to Rostov-on-Don. They delivered it whole, without jams. To the store thanks, now I'm a fan of this brand and store))).
Small, cute, took a gift for a young girl, I hope she likes it
Duge is pre-war with the purchase! Everything came packed, do not remember the beach. I'm not sorry, I'm sorry, I'll lock it up, I'll lock it up at the sale store! Uncle for yakysniy goods!!
This is a beautiful bag. I get so many compliments on it. The bad is small but mighta. It will hold more than you think it will! It’s just perfect for me. Wry well made. I’ll be shopping for a fall bag in a week or two!
In the 1st time the parcel was delivered in less than a week. Guys! You're the best! Thank you. I will track your sales
Quality bag. It looks very nice. Slightly less than expected. But in general, I liked it very much
Bag Super! Split. quality as always excellent.
I like it
классная сумочка, качество супер!! Покупкой довольна.
The bag came of excellent quality, all as in the description. I'm happy. Thank you
very good. just i thought it will be white, but it is cream color :/ also i thought it will be a little bigger.
amazing bag. Very stunning. Quality is great. Shipment was fast and store is good. I totally recommend it.
Handbag made of pressed leather. I liked it. Fittings are quality, beautiful.
Сумочка понравилась, симпатичная, цвета топлёного молока. Доставка ускоренная курьером по Москве, получила за 4 дня. Две молнии впереди декоративные, в задний карман можно положить проездной или небольшие ключи. Что помещается внутрь: телефон, ipad mini, кошелёк, документы и прочие мелочи. Сумка плотная, сшита очень аккуратно, фурнитура без брака, была защищена при пересылке. Прилагается кусочек кожи для примера, есть небольшой запах, скорее всего краски. Ручки небольшие, поэтому либо держать в руке, либо носить на плече. Покупкой довольна, спасибо!
Excellent bag, very good quality of accessories! Reached literally in 2 weeks) I will definitely order more. There is a small smell, I think it will quickly fade
Сумка полностью соответствует размерам и фото на странице магазина. Сделана аккуратно, фурнитура качественная, внешне смотрится очень хорошо. Это моя вторая сумка из этого магазина, заказами довольна. Пришла посылка за 7 дней с момента оплаты с российского склада. Сумка довольна миниатюрна, но вместительная, фурнитура желтая, но не смотрится дешево. Спасибо продавцу, закажу обязательно еще.
It is incredibly fast shipping! The handbag arrived one day after the order. Courier to the apartment. She's as gorgeous as ever! I take the second, other color, I also took the purse of this brand. It's very nice that all the accessories are combined.
Very very beautiful and perfect quality!!
I never received the goods. Money the store does not return. Categorically do not recommend this seller.
I like this bag!
High quality and fast delivery
Сумочка очень понравилась, хорошего качества, маленькая, но всё необходимое помещается в сумку, фурнитура качественная, сама сумка была очень хорошо упакована, ничего в дороге не помялось, пришла в целости и сохранности, я довольна покупкой, покупала цвет красный, очень красивый цвет, доставка быстрая, посылка отслеживалась. Спасибо продавцу. Сумку к покупке рекомендую и сама ещё вернусь в магазин за покупками.
Super
Love my new Foxer purse.
The handbag is excellent, the quality of performance is at altitude. Delivery 3 days from Russia. mom is happy
The handbag is excellent! I'm very happy. Qualitatively made. The store sent very quickly, reached 15 days.
Моя 3-я сумка из этого магазина! Доставка около месяца, упакована в коробку с логотипом FOXER, сумка очень понравилась,фурнитура работает отлично,запаха нет, внутри,как обычно, было очень много бумаги,пришла без заломов и повреждений.Как будет в носке пока не могу сказать,но первое впечатление отличное! Рекомендую!!! +
Very beautiful handbag of excellent quality! I'm very happy with the purchase. Thank you store!
The bag did not like. Hard, curve, on one side the space is bigger than the other. I'm not sure it's skin. Sizes correspond. In the store would not buy. I do not know where so much praise reviews are.
Delivery service sdek week, the bag is packed reliably, very pretty. Thank you!
Super shipping! Beautiful handbag! This is my first purchase in this store, although I have been looking at handbags for a long time. I will buy more! Thank you
Thank you very much to the store, the bag is excellent, packed was very carefully, the quality is perfect))) Now this is my favorite store
recommended this shop.. i buy alot in this store.. your money is worth it!!