SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of 4colordress (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://4colordress.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful, light, do not rub. Looks massive. на37.5 fit 38-39, but possibly smaller size would fit
Slippers soft, comfortable, but looks very big, bought for a summer vacation, think in them up will not, but I have so size 39, ordered 40-41, if order less, think, would not be comfortable to wear. Пришагаю photo as far as much they seem
These are so comfortable!! Much better than I expected. It’s like walking on foam. They seem really sturdy and good quality too.
Extremely comfortable, identical to the photo, delivered before the deadline.
The track was tracked, packed normally, delivered intact, the description matches. The quality of the product itself is average, although for such a price it makes no sense to expect something more. Overall satisfied.
Oh what they are cool, thank you. Just like the photo, very comfortable and soft. Size podoshol.
Soft, comfortable, tend to be solid
After reading the feedbacks, ordered a greater number and still was fair in my foot. Highlight the fast shipping, product quality and fast delivery. Note 10!
Shipped super fast. Lol they look so funny in a cute way, like standing in a loaf of bread haha! But they are so freakin comfy.
Ordered as guest slippers, very nice bright colors as in photo, comfortable, we'll order one more in big size to have all colors
Very light and comfy I like them, Quality is nice, the colour is perfect. Took 38-39 size and its arround 24.5cm inside the sole. Would recommend the others.
Good quality slippers! The parcel arrived on time, the track was tracked! Thank you to the store!
Arrived well in advance, and the product is the same as in the image. That's perfect!
super soft!!Very comfortable for my feet, I would highly recommend this product!!
They are comfortable, colorful, and sturdy. Thank you!
Very comfortable and non-slippery. I really liked it, I was apprehensive about the purchase….I did as they recommended ordered the size and it turned out just right. Beautiful color and came very fast.
God how cool they are, Thanks to the store. Everything is as in the photo, very comfortable and soft. The size of the soles.
i'm very happy with my purchase, size, color , quality. thank you